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Manager Customer Service

Chicago Heights, IL, 60411
November 03, 2019

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Heath Matlock(US Marine Veteran)

**** *** *****

Sauk Village, IL 60411 US

Cell Phone: +1-708-***-****


* Quality Assurance & Control. Great in handling HR responsibilities. Expert in Facilities & Safety Management * Strong Communication skills verbal, written and computer. * Exceptional Leadership Qualities ensures satisfied clientele and 5+ years of strong B2B relationships. * Capable of performing multiple tasks, increased company's bottom line significantly with new age marketing strategies for underperforming business establishments. * Proficient in Microsoft Word, Excel, Outlook and PowerPoint * Strong background in Cash Management and Cost containment and control * Implements Team Building, Staff Training; enforces company policies and procedures. * Extensive background in customer service and guest relations

Employment History

Delivery Driver

Amazon (CNC Logistics)

July, 2019-Present

●Sorted and delivered packages to customers homes and businesses.


Kickert / First student bus company

November, 2017 — July, 2019

●Drive students from there homes to school and back home at the end of the day..

Store Manager

Circle k

January, 2017 — November, 2017 (10 months)

●i take care of day to day operations and i deal with vendors making sure that i get my proper inventory

●I am also responsible for hiring and scheduling

●I have to maintain stock and inventory control

Store Manager

American Mattress

January, 2014 — December, 2016 (2 years 11 months)

●Meeting and exceeding budgets on a daily, weekly, monthly and yearly basis, Along with nightly bank deposits

●Overall up keep of store and merchandise, Maintain and control of in store inventory

●Setting appointments for deliveries

●Product knowledge, presentation and data entry

●Customer Service and sales including customer complaints and resolution

PeopleScout / Staffmanagement


January, 2013 — January, 2014 (1 year)

●Senior Lead Recruiter/Account Supervisor/HR Manager

●Assist candidates with any technical issues experienced with website and escalate any issues to management appropriately

●Handles approximately (300-500) inbound/outbound calls daily

●Places outbound follow-up calls to recruit leads and persuade potential candidates to complete and submit their application online

●Listens to candidates and ask various probing questions, understanding candidates concerns while providing excellent customer service and support

●Handled daily paperwork and payroll for the OHL Company took care of setting schedules for day labor and weekly projects while making sure to ensure daily safety rules were being followed

●Held interviews for applicants and making sure to set them up for orientation, also performing drug testing and submitting background checks

●Worked directly with the clients Managers and Supervisors to ensure quality control and that all their needs were being met.

Property Manager

Storage Today

January, 2005 — January, 2010 (5 years)

●Maintained designated office hours

●Provided outstanding customer service in person and via telephone

●Met gross revenue targets set forth by United Storage/ Storage Today owners through effective sales and marketing strategies.Supervised staff, relief managers or any other designated personnel on the premises

●Collected on delinquent accounts.Monitored surveillance of property daily to ensure protection of customers' stored possessions and company property.

(title not available)

Ginger Ridge Mutual Housing Association

January, 1997 — January, 2003 (6 years)

●Board of Directors

●Implemented rules and regulations for any security company that would secure the property

●Screened all security contracts and picked the one that best fit the property then brought contract to the rest of the board for a vote and approval

●Set up a tenant screening process for new potential residents, also served on the screening committee

●Approved all budget, rehab and contractors draws before they could be implemented

●Overseen all operations of the property that consisted of 439 units.

Assistant General Manager & Night Auditor

(company name not available)

January, 1992 — January, 2002 (10 years)

●Managed and maintained a 170-room property which generated approximately $12 million in revenue annually

●Implemented optimal and attractive products and services designed to address the hotel's target groups and tourist based on pre-agreed marketing plans and budgets

●Made informative hiring decisions, terminations, supervised and trained a staff of approximately (70) employees

●Analyzed performance trends, scheduled hotel management meetings, coordinated daily work assignments for all departments and ensured compliance of Extended Stay America policies

●Increased productivity by decreasing employee turn-over by 50

●Responsible for closing duties, balanced daily transactions and maintained activity sheets within each department: posted charges and closed out guestbook accounts, processed checks and verified credit card accounts

●Served as Front Office Agent/Night Auditor for a 106-room, full-service hotel worth $10 million

●Performed all front desk duties, greeted hotel guests, and ensured guest satisfaction and, successfully increased service index by 5% points

●Increased efficiency by implementing new check-in / check-out procedures

Closed General Manager

Knights Inn

January, 1992 — January, 2002 (10 years)

●Candlewood Suites 4021 N Mannheim RD

●Schiller PK


847-***-**** Weekend Manager Talbot Hotel 20 E Delaware Chicago IL

312-***-**** Front Desk/Night Auditor Extended Stay 205 E Frontage RD Hillside IL

708-***-**** Asst.GM


(School name not available)

Security Training Certifications,

Degree date: 2008

John Marshall Law School

(School name not available)

Lewis University

Leadership Training Certificate,

Degree date: 1998

Chicago Vocational High School

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