Desktop Support Software

CURRICULUM VITAE

ABDUL SAMAD P.H

Ain Khalid, Qatar

Mob :+974-**-****-**

Email : **********@*****.***

(System Admin - 8 Years’ experience)

Overview:

Hardcore knowledge in Windows client Operating systems XP, Vista, 7, 8 & 10 and other Windows and LINUX Server Operating systems like Windows Server 2012 r2, RHEL & CENTOS.

Experience as technical head in giving client-side Enterprise Server Support.

Experience as technical support executive proficient in managing customer relation, operations.

Evaluated and identified opportunities to improve process and customer experience.

Generating process and functional specification documents. Objective:

A hardworking, flexible, team oriented and enthusiastic individual seeking challenging career in the computer industry with a commitment to company excellence and excellent solution. Current Work Experience:

Company Nam e : Straight Team Trading and Contracting, QATAR. Project : US MILITARY & AIRFORCE - Qatar

Duration : July 2018 to JUNE 2019

Designation : System Administrator

Status : Desktop / Server Support

Job Responsibilities:

Win 10 Clients, Win 2016 Server, Office 365, Exchange Online, ERP in VM, CCTV and LAN maintenance.

Creating mail flow, groups and distribution lists in Exchange Online.

Setting up Windows Active Directory Client-Server and AD Users. Setting up Group Policies for blocking Internet Usage, Chrome ADM for Internet Access Control using Chrome, USB Device blocking etc.

Heavy Duty copier maintenance and Secured Scan to Folder setup using local FTP Server.

Maintaining ERP software in Oracle Virtual Box with Windows 2016 host, separate backups both for the VM images and DB and monthly backup to SharePoint Cloud. Previous Work Experiences:

Company Name : Smartux Networks

Process : Enterprise Server Support

Duration : June 2014 to April 2018

Designation : Chief technical Officer

Status : Work at client locations

Job Responsibilities:

Installation, Configuration & troubleshooting of Enterprise Windows & Linux Servers.

Resolving Network issues using Customized Linux Server Solutions.

Setting up Windows Active Directory Client-Server architecture using Group Policies.

Setting of distributed data sharing environment including backup & restore using Symantec Backup Exec and other open source Backup software.

Implementation and maintenance of new Websites in VPS and Local servers.

Installation and configuration of LINUX – LAMP based open source/cloud-based Web Applications.

Company Name : Concentrix Technologies India

Process : Symantec Backup Exec Support

Duration : Dec 2013 to June 2014

Designation : Technical support engineer

Status : Assisting Enterprise consumer’s via Calls. Job Responsibilities:

Assisting customers in the installation and configuration of Backup exec software.

Troubleshooting issues related to the backup exec software.

Configuration of storage devices, backup and restore jobs in Backup exec software for customers.

Experience in windows server operating systems.

Assisting customers regarding the products and updates. Company Name : Iopex Technologies.

Process : Support.com

Duration : Dec 2011 to June 2013

Designation : System Security Specialist.

Status : Assisting customer’s via E-mail and chat

Job Responsibilities:

Assisting customers via remote desktop support.

Diagnose and repair Desktop/Laptop issues like removing viruses, rootkits, browser hijacks and other malwares, fixing drivers and registry, tune-up etc.

Installing and configuring Anti-Virus software.

Setting up Laptop and Desktop Computers for customized personal use.

Installation and Configuration of Printers, Scanners. Educational Qualification:

S.No NAME OF EXAMINATION

BOARD/

UNIVERSITY

MARK

IN %

CLASS YEAR

1

BSc Computer

Science

Bharathiar

University

58 2

nd

class 2010

2

Higher secondary

(+2)

Kerala state

Board

68 1

st

class 2007

3 SSLC

Kerala state

Board

88 Distinction 2005

Personal Profile:

QID : 289********

Date of Birth : 22.6.1989

Nationality : Indian

Gender : Male

Marital Status : Single

Linguistics : English, Malayalam, Tamil and Hindi

Permanent address : Varamangalath house, Lakshmi Nagar, Kavilpadu, Palakkad, Kerala.

Declaration:

I hereby declare that all the details given above are true and correct to best of my knowledge and conscience.

Place : Doha Signature

Contact this candidate