Customer Service Safety Officer

Noorullah Noori

Gahanna, OH ***** 614-***-**** ***********@*****.*** linkedin.com/in/noorullahnoori PROFESSIONAL SUMMAY

Dynamic and motivated IT professional with over seven years of customer service and data management experience. Recently completed 420 hours of hands-on IT certification classes at Per Scholas. CompTIA A+ certified; has diploma in Information Technology. Detail-oriented team player with highly positive attitude. Skilled at building relationships with customers across all organization levels. Eager to learn new skills and utilize technical knowledge in diverse and challenging environments. TECHNICAL & SOFT SKILLS

• Window OS

• Microsoft Office Suite

• MS Outlook

• MS Access Database

• Basic HTML

• Active Directory

• Backup & Recovery

• Mobile Devices

• Hardware/Software

Installation

• Security Issues

• Router Configuration

• Virtualization

• Network Connectivity

• Troubleshooting

• Strong Customer Service

• Management & leadership

• Multi-tasking Skills

• Problem-Solving Skills

• Decision Making Skills

• Strong Communication

Skills

• Strong Interpersonal Skills

• Dari/Persian (Native) and

English (Fluent)

EDUCATION

CompTIA A+ Certified 2019 Per Scholas Columbus, OH Associate of Applied Science in IT (ongoing) Columbus State Community College Columbus, OH Diploma in Information Technology Behzad Higher Education Institute Kabul, Afghanistan Diploma in Business Administration Behzad Higher Education Institute Kabul, Afghanistan Certificate in Financial Accounting Behzad Higher Education Institute Kabul, Afghanistan EXPERIENCE

Merchandise Handler L Brands Columbus, OH

OCT 2015 – JULY 2019

Oversaw counting, sorting, and scanning of inventory for a leading apparel retailer.

Trained and mentored staff of five -- onboarding and ongoing learning and support.

Conducted employee performance reviews.

Store Supervisor Contrack International, Inc. Kabul, Afghanistan APR 2013 – DEC 2014

Coached and tutored support staff in computer literacy.

Provided fair, constructive, timely feedback toward performance expectations, and goals.

Oversaw inventory and created invoice and purchase requests of project materials.

Prepared deliverables and updated CII Compass Database for U.S. office reports. Translation Specialist & IT Assistant Qanad Construction Company Kabul, Afghanistan AUG 2010 – MAY 2011

Interpreted verbal and written communications between English and Dari languages.

Configured, maintained, and installed computer hardware and software applications – laptops, desktops, MS Windows XP, 7, MS Office Pro, Lotus Notes, Kaspersky AV, as well as other project apps and mail clients.

Installed and set up user equipment; ensured proper installation of cables, operation systems, and other appropriate apps.

Environmental Health Database Administrator ICRC Kabul, Afghanistan DEC 2004 – JUNE 2007

Assisted in database design, updates, and amendments of hygiene promotion databases.

Trained staff in data input and extraction methods, and questionnaire completion for database collection.

Assisted team regarding computer literacy and troubleshooting.

Monitored database efficiency.

Trained regional database administrators and hygiene team in MS Access database updates and functionality.

Safety Officer Washington International, Inc. Kabul, Afghanistan SEPT 2003 – FEB 2004

• Managed and trained security and general staff on proprietary applications.

• Advised national and international staff on security issues via radio contact.

• Prepared and presented daily and weekly reports to security Advisor/Manager.

• Arranged and conducted weekly meeting for all on-site workers focused on safety issues.

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