customer services agent

JeanBaptisteIRADUKUNDA.

PeninsulaGarden,MahoganyMidtownHomes,Manila-

Philippines

Emailaddress:***********@*****.***

Cellphone#:+639*********

CAREEROBJECTIVE

Tomakesoundpositionincorporateworldandworkenthusiasticallyinteamto achievegoalsoftheorganizationwithdevotionandhardwork PERSONALSTATUS

Dateofbirth:31stAugust,1989

Age:30

Placeofbirth:Huye,Rwanda

Nationality:Rwandese

Status:single

Height:1.73m

EDUCATIONATTAINMENT

College:

School:UniversityofRwanda

Degree:BachelorDegreeinBachelorDegreeofAgricultureEconomicand Agribusiness

Address:Huye,Rwanda

SchoolYear:Jan2011–September2014

DiplomaofagriculturefromKinneretcollegeinIsraelfromOctober2017-August 2018

Certificateofvocationtrainingoftreemonthsinagriculturalmechanizationat integratedpolytechnicregioncentersouth.

OnlineCertificateofinAgriculture,EconomicsandNaturecoursefrom the UniversityofwesternAustralia.

Highschool:

CollègeImmaculéeConceptiondeSAVE.

Degree:HighschoolCertificateinPhysics,ChemistryandBiology Address:SAVE–Huye-Rwanda

SchoolYear:2003-2010

EXPERIENCE

January-December2015:WorkedasCustomerservice/Backofficefor FrenchQueueinirrigationprojectfundedbyBuffetunderministryof agricultureandanimalresourcesbasedontheresearchofagricultural inputsusedincropsproductionlikechemicalfertilizer,pesticideetc. Themainactivitywas:

-tohandleFrench/Englishqueuebyrespondingemailsofthecustomers sponsoredbythatProjectregardingoffortheirAgricultureinputswe provideandemailingthemaboutthedetailedprice.

January–December2016:workedasCustomercare

Representative/BilingualpositioninEnergyUtilityCorporationlimited

(EUCL)inHUYEbranch

Mainactivities:-TakingcallsfortheFrench/Englishpeople,respondingtotheir inquiriesbasicallyupdatingtheirDatainthesystem.

-Respondingtheiremailsofclientsbasingontheirrequest.

-escalatingsomeoftheirIssuestoTier2

January2017–august2017:workedasFrenchbilingualcostumer servicesrepresentativeinseasonagriculturalsurveyundersupervisionof nationalinstituteofstatisticsofRwanda.

Mainactivitieswas:

-ReceivingcallfromfarmerswhosespeakFrenchorEnglish

-Schedulingfarmersmeting

-Respondingcostumersemailconcerns

September2017toSeptember2018:workedinMiriamshohamltdas salesrepresentative’sinternofpackagedmangoesandpomegranatefor Frenchspeakingcountries.

Mainactivitieswas:

-sellandmarketpackagedmangoesandpomegranatetothe

prospectivewholesales.

-schedulingandarrangingSkypemeetingwithwholesalesandgettingthe feedbackofproduct

-followingupwiththetrackingsalesandstatusreport

-Respondingtheiremailsofsuppliesbasingontheirrequestespecial concerningbillswhichisnotyetpaid.

December2018–September2019:TechnicalsupportRepresentative at Minagri:

Mainactivities:

-AssistingFrench/English/Kinyarwandacallstoresolvetechnicalissues

-Assignticketsandescalatingdifferentcases.

-followupandmakescheduledcallbackstocustomerswherenecessary. SKILLSANDINTEREST

FluentinspeakEnglishandFrench

KnowledgeinMicrosoftOffice(World,ExcelandPowerPoint,Internet, MSAccess)

WillingandEagertobetrained

Fastatlearningnewskillswithgoodaptitude

Knowledgeableofusingdifferentapplicationwhichmostlyusedin collectionofdatathoseincludesurveyCTO,CSEntry,Survey123

knowledgeableofdifferentinstrumentandapplicationusedingetting geographicinformationincludingGPS,PDAandothersprogramwhich helpindrawingmaplikearcpad,avenzamapsandCollector

REFERENCES

MAHOROJacques:TechnicalrepresentativeassistantatTELUS International:**********@*****.***,Tel:+639*********

NSANZIMANAMbagaIrenee:OrdertocashspecialistNestleInc.

(French),***********@*****.**,Tel:+639*********

IshimweJeandelaCroix:FrenchComplianceRepresentativeatVXI : ***********@*****.**,Tel :+639*********

I,JeanBaptisteIRADUKUNDA,herebycertifythattheaboveinformationistrue andcorrect.

JeanBaptisteIRADUKUNDA

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