Customer Sales
Resume:
Garfield Michael Collier
Professional Summary
Experienced driver with over 3 years of experience in delivery driving. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
Creative Vision - Crime Victim Advocate
Des Moines, IA
07/2018 - 08/2019
Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
Recorded client information on special flow sheets, accurately indicating conditions, sleep flow and recovery.
Led educational seminars and lectures at local community crime victim centers to expand awareness of crime victim issues.
Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Offered and documented treatment consent forms in patient records.
Involved clients' family members in planning social service programs.
Analyzed student data to assess counseling program effectiveness and make improvements.
Collaborated with teachers to define therapy objectives and analyze progress.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Panera Bread - Delivery Driver
Des Moines, IA
03/2016 - 06/2018
Fostered positive working relationships with customers by responding to questions and concerns.
Completed on-time deliveries by choosing best and most efficient routes.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Completed rush deliveries on tight timetables to satisfy customer needs.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Verified vehicle inspection stickers and registrations were current.
Worked overnight shifts during peak periods to meet coverage needs.
Submitted receipts and money received from deliveries at end of each shift.
Uber/Eats - Driver
Des Moines, IA
10/2015 - 06/2018
Upheld high standards of professionalism and discretion when working with high-value clients.
Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
Answered, scheduled and responded to reservation calls at specific times and locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Generated consistent referrals and repeat business by providing friendly and fast service.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Immediately addressed problems with customers to promote speedy resolution.
***************@*****.***
101 2nd Ave. # 320, Des Moines, IA 50309
Skills
Community advocate
Crime trend analysis
Victim advocacy
Project-based learning advocate
Map reading and navigation skills
Familiarity with DOT regulations
Knowledge of state roads and highways
Safety-conscious
Safe driver in adverse conditions
Safety and compliance
Clean MVR
Strong math aptitude
GPS and route planning
Customer-oriented
Organized
Education
05/2015
DMACC
Des Moines, IA
Associate of Arts: Business Communications
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