Coordinator

Keenan Rashad

Dallas TX ***** H: 972-***-**** E-mail: *****@*****.***

SUMMARY:

A results oriented professional with over 5 years of experience in customer service, sales, healthcare and IT field. Strong interpersonal, verbal and written communication skills with an attention to detail. Versatile quick learner who is able to manage multiple projects at once. Skills:

Microsoft Office Suite Data Analysis

Advanced table functions Customer Service

Documents

CRM/Database management

WORK EXPERIENCE

Lash Group, Frisco TX Sept. 2017- June 2019

Reimbursement Counselor

*Investigated patient insurance benefit information.

* Managed multi plan insurance forms, verbal contacts, and electronic claims.

* Resolved queries at 100% completion rate by researching, following up, and resolving all pre- certification and prior authorizations matters.

*Assisted physician’s office staff and patients with completion and submission of insurance forms and programs.

Arthech Information System LLC, Frisco, TX Sept. 2015- Sept. 2017 Benefit Verifications Coordinator

* Worked on behalf of US Bio-Lash Group/AmerisourceBergen.

*Handled administrative tasks on behalf of provider's offices.

* Verified insurance benefits on both pharmacy and major medical plans.

* Reviewed clinical documentation for prior authorization submissions.

* Initiated and completed Prior Authorization approvals and appeals from insurance carriers. Rashad Interactive LLC, Flower Mound, TX Jan. 2013- Sept. 2015 Accounts Coordinator

*Assisted in enhancing SEO online business profiles of clients.

*Initiated the set-up of web hosting accounts.

*Processed domain name registrations of clients as well as due payments.

*Performed customer support and light collections duties. Investor's Business Daily, Marina Del Rey, CA Jan. 2009- Aug. 2009 Inside Sales Representative

* Sold and encouraged clients to purchase, financial products and subscriptions to investment publication.

* Evaluated needs of clients that resulted in the most suitable financial product and service offerings.

* Effectively responded to client queries and monitored market activities that enhanced sales. First Advantage Corporation, Culver City, CA Nov. 2005 – Dec.2007 CSP Agent – Software Support

* Provided online technical support of client web based applications.

* Maintained, corrected and modified company’s database software issues through XML.

* Conducted credit searches through Experian and Trans Union vendors for client background checks.

* Effectively managed internet help desk providing client service for online job applications. TECHNICAL SKILLS

Software: Salesforce, MS Office (Word, Excel, Access, PowerPoint), Typing: 50 WPM

Development Applications: HTML, XML,SQL

OS/Environments: Windows/, Linux administration and MAC. EDUCATION

California State University Northridge, Northridge, CA Major: Sociology

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