Customer Service Program Manager

Crepin Cyrille NGADIMA NKEN

French Language Specialist

Address (current): 15 Dunhill Street, East Fairview, Quezon City, Philippines

Phone: +63-916******* – Email: *******@*****.***

A position utilizing communication, analytical abilities, accounting knowledge, and exceptional capacity to work in a team.

SKILLS

Office suite: Outlook, Excel, Word, PowerPoint, Publisher,

Mastery of writing and speaking French and English,

Strategic Plan / Monitoring and Evaluation,

Accounting fundamentals,

Ability to interact well with people and enjoy working in a team,

Excellent writing, analysis and synthesis skills,

Great adaptability and management of stressful situations,

Very good capacity for gender mainstreaming,

Mastery of working procedures with international organizations,

Monitoring / Evaluation on gender equality and social inclusion,

Integration of the gender approach in an organization and development projects,

Drafting of projects and seeking funding,

Communication, photography, video editing and website development,

Adobe Suite: Photoshop, Lightroom, Premiere Pro.

WORK EXPERIENCE

SALES MARKETING SUPERSTAR at NONI Brands

August 2019 – Oct 2019

Responsibilities

Formulate and develop business pitches to prospective clients through data mining, extensive research, and analytical processing

Answer questions from clients about product and service benefits

Maintains excellent relationships with clients through superior customer service

Analyses trends, data, demographics, pricing strategies, and other information

Arrange business meetings/appointments with prospective clients

VOLUNTEER CONSULTANT at WWF

Apr 2019 – Jun 2019

Responsibilities

Literature review and documents consultation;

Team building and missions field planning;

Strategic collect of field data;

Data processing and analysis;

Production of synthetic notes and reporting.

PROGRAM MANAGER at APED.

Jul 2016 – Dec 2018

Responsibilities

Business planning and monitoring of program agenda;

Monitoring and evaluation of programs and activities;

Preparation, organization and monitoring of field missions;

Monitoring reporting; Risk analysis

Project writing and fundraising;

Correspondence with domestic and international partners;

Supervision of interns and volunteers.

Sharing information with local partners, national and International

Logistical support.

COMMUNITY MODERATOR at APED.

Oct 2015 – Jun 2016

Responsibilities

Writing terms of reference for field missions;

Mobilizing and facilitating community meetings;

Community training;

Framed local association groups;

Organization of recreational and useful activities;

Implementation of studies;

Writing activity reports and studies;

Collaboration and facilitation of field missions with partners.

EDUCATION

School

Address

Degree

Years completed

Adventist University Cosendai

Nanga-Eboko, Cameroon

Bachelor in Science of Nursing

June 2015

Cameroon Red Cross/ Adventist University Cosendai

Yaoundé, Cameroon

First Aid training

July 2013

Adventist Bilingual High School

Bertoua, Cameroon

Baccalaureate of science of Life and Earth

June 2009

LANGUAGES

French and English (Spoken & Written)

REFERENCES

Moice KONO BIDZO

Program Officer, Aboriginal Peoples at WWF

Tel : +237-*********

Email : *****@******.***

Victorien MBA

Executive Director at APED

Tel: +237-*********

Email: ************@*****.**

Contact this candidate