Sign in

Administrative Assistant Customer Service

Saint Paul, Minnesota, United States
November 04, 2019

Contact this candidate


Nicki Tennyson

St. Paul MN *****


Work Experience:

Finishing Trades Institute of the Upper Midwest Little Canada MN

March 2019-Present

Educational Administrator

Create student files.

Student admissions.

Register students with Department of Labor.

Process apprentice raises.

Compliance reviews.

Verify student information.

Help plan graduation ceremony.

Maintain strict confidentiality.

Track spending for grants.

Write reports/narratives for grants.

Create/edit/modify marketing materials.

Help modify curriculum.

Work with team to renew accreditation with COE.

Work extensively in Outlook, Word, Excel, and Power Point.

Tradesmen International Eagan MN

July 2014- March 2019

Administrative Assistant





Answer phones.

Certified payroll.

Safety training.

New hire orientation.

Training of new Admins.

Perform reference checks.

Work extensively in Accu Term.

Process unemployment claims.

Participate in unemployment hearings.

Maintain front desk and reception area.

Data entry, electronic and physical filing.

Create/maintain/update client and employee files.

Maintain strict confidentiality regarding employees, benefits, health, and salary information.

Handle and prepare all incoming and outgoing mail/packages.

Create purchase orders/order office supplies and safety equipment.

Twin City Die Castings Company Minneapolis MN

January 2010- June 2014

(began as a temporary September 2009-January 2010)

Administrative Assistant

Assistant to Human Resource Manager-Maintain strict confidentiality regarding employees, benefits, health, and salary information.

Solely responsible for answering all incoming telephone calls, transferring and paging, greeting guests and co-workers. Provide excellent customer service.

Maintain front desk and reception area.

Handle and prepare all incoming and outgoing mail.

Reconcile invoices with receivers.

Run daily bank deposit.

Create correspondence and spreadsheets in Microsoft Word, Excel, and PowerPoint.

Data entry, electronic and physical filing.

Order office supplies.

Create requisitions for departments, as needed.

Track temporary employee time.

Email applicants with application information and track all applicants in Excel.

Work extensively in AS/400 (B/L).

Part time employment:

Cub Foods Eagan MN

March 2018-Present

Customer Service Manager

Train cashiers.

Supervise cashiers.

Problem solving.

Count down drawers.

Perform overrides.

Work at the service counter, processing returns, selling lottery, tobacco, Money Gram, and Metro Transit passes.

Provide excellent customer service.


Century College White Bear Lake MN

AAS degree Administrative Assistant – May 2016.


Data entry

Strong customer service background

Positive and high energy

Can type 60 wpm accurately

Experienced with multi-line phone systems

Quick learner

Familiar with many computer programs, including Windows, Microsoft Office, Accu Term, AS/400, Novell, Deltek, and UPS WorldShip

Work well under pressure

Fast and accurate 10-key

Team player

Contact this candidate