Administrative Assistant Customer Service
Resume:
Nicki Tennyson
St. Paul MN *****
*****.********@*****.***
Work Experience:
Finishing Trades Institute of the Upper Midwest Little Canada MN
March 2019-Present
Educational Administrator
Create student files.
Student admissions.
Register students with Department of Labor.
Process apprentice raises.
Compliance reviews.
Verify student information.
Help plan graduation ceremony.
Maintain strict confidentiality.
Track spending for grants.
Write reports/narratives for grants.
Create/edit/modify marketing materials.
Help modify curriculum.
Work with team to renew accreditation with COE.
Work extensively in Outlook, Word, Excel, and Power Point.
Tradesmen International Eagan MN
July 2014- March 2019
Administrative Assistant
Payroll.
Benefits.
Invoicing.
Collections.
Answer phones.
Certified payroll.
Safety training.
New hire orientation.
Training of new Admins.
Perform reference checks.
Work extensively in Accu Term.
Process unemployment claims.
Participate in unemployment hearings.
Maintain front desk and reception area.
Data entry, electronic and physical filing.
Create/maintain/update client and employee files.
Maintain strict confidentiality regarding employees, benefits, health, and salary information.
Handle and prepare all incoming and outgoing mail/packages.
Create purchase orders/order office supplies and safety equipment.
Twin City Die Castings Company Minneapolis MN
January 2010- June 2014
(began as a temporary September 2009-January 2010)
Administrative Assistant
Assistant to Human Resource Manager-Maintain strict confidentiality regarding employees, benefits, health, and salary information.
Solely responsible for answering all incoming telephone calls, transferring and paging, greeting guests and co-workers. Provide excellent customer service.
Maintain front desk and reception area.
Handle and prepare all incoming and outgoing mail.
Reconcile invoices with receivers.
Run daily bank deposit.
Create correspondence and spreadsheets in Microsoft Word, Excel, and PowerPoint.
Data entry, electronic and physical filing.
Order office supplies.
Create requisitions for departments, as needed.
Track temporary employee time.
Email applicants with application information and track all applicants in Excel.
Work extensively in AS/400 (B/L).
Part time employment:
Cub Foods Eagan MN
March 2018-Present
Customer Service Manager
Train cashiers.
Supervise cashiers.
Problem solving.
Count down drawers.
Perform overrides.
Work at the service counter, processing returns, selling lottery, tobacco, Money Gram, and Metro Transit passes.
Provide excellent customer service.
Schools:
Century College White Bear Lake MN
AAS degree Administrative Assistant – May 2016.
Skills:
Data entry
Strong customer service background
Positive and high energy
Can type 60 wpm accurately
Experienced with multi-line phone systems
Quick learner
Familiar with many computer programs, including Windows, Microsoft Office, Accu Term, AS/400, Novell, Deltek, and UPS WorldShip
Work well under pressure
Fast and accurate 10-key
Team player
Contact this candidate