Software Engineer Customer Service

Resume.

Shweta Morellu.

Mobile no. :883*******

Email:**********@*****.***

Career Objectives:

To be a part of reputed organization and work for betterment of self and organization and serve in a challenging job in an organization with leading edge technologies, where I can utilize my experience to enhance performance and can have a continual advancement of skill.

Career Summary:

Have 9years of total IT experience in MNC companies like Wipro Technologies, AMODOCS,HCL Technologies, Collebra.

Handle Client/customer service relationship as an Senior Tec. Lead

-Worked as Sr Software Engineer in MNC for different clients of USA and UK handling and monitoring there environment with help of Micro focus monitoring tools formerly know as HPE .

- As team lead managing and coordinating with Team members and international clients of USA and UK, to maintain relationship between the customers and with in team to meet the monthly and quarterly targets.

- Strong visualization, problem solving and analytical skills.

Key Responsibilities Handled:

As Team Lead handled the team of 10 members, working from different locations around the world .

As lead coordinated with team members about the status of work performed by them, made monthly reports for managements about the on going task and newly task achieved .

Handled the escalations and major Priority task of the team from clients / customers . Always maintained good relationship between clients/customers . Acted as bridge between team members and client for understanding the requirements and providing the deliverables on time and prior time limits .

Trained and conducted induction trainings to new joiners in the team about the projects and monitoring tools used in project .

Conducted training session internally within the team about the Microfoucs tools( formerly HPE ) and ITIL process .

Motivated the team members / co-ordinates to upgrade their Technical skill set and cross culture domain skills .

As part of reporting created reports for number of incident's (issues), problems, changes performed by individuals, quality and quantity of work performed.

Helped and motivated juniors in technical issues related to monitoring tools such as HP Operation Manager I, OM, OBR, Sitescope, OML etc .

Employers :

Work Experience 9yrs

Worked as Team Lead in HCL technologies .

Worked as Specialist in AMDOCS INDIA .

Worked as Sr Software Engineer in Wipro Technologies.

Skills:

Computer skills:

OS : Windows, XP, Linux,Unix . MS office

Monitoring tools :Microfocus tools (formerly know as HPE ).

Languages : C, C++, Java.

Non Technical Skills :

Excellent written and verbal communication skills.

Team building,managing, leadership qualities.

Excellent interpersonal skills.

Analytical skills .

Personal Qualities :

Exceptional motivational and leadership skills

Excellent communication skills in written and verbal both

Remarkable patience with reliability and responsibility.

Ability to make and maintain a strong and healthy relation among the employees and clients .

Educational Background:

2014 MTech in Software Eng from BIT’s Pillani.

2010 BSC in Computer Science from Vivekanada Institute of Management Science

2007 HSC Board Vivekanada College

2005 SSC Board Holy Cross English School .

Languages Known: English, Hindi, Marathi .

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