Customer Service Assistant
Resume:
GORDANA BOSKOVIC
****************@*****.***
SUMMARY
Previous Bank of America full-time employee in the Mortgage Department and various other teams
Able to fluently speak English, German, and Croatian with excellent verbal / written communication skills
Motivated professional with great attention to detail when working in a fast-paced environment
Extensive knowledge of banking systems and external applications
Proficient in Microsoft Office, MSP, Excel, SharePoint, iPortal, LPS, AS400, Equator, Citrix, Compliance Easy, and various other computerized systems
Displays a high level of professionalism when interacting with customers / coworkers while demonstrating leadership, management and customer service skills
SKILLS
Microsoft Suite/Access
Excel
Mortgage Experience
Trilingual: English, German, Croatian
SharePoint
LPS
MSP
AS400
Equator
Draw
HLBPM
Black Night
Citrix
CE
EXPERIENCE
DDM/Direct Demo
Demonstrator for marketing group/Brand ambassador July 2017 to present
Temporary assignment
DIGITAL RISK
Compliance Analyst - Jacksonville, FL April 2018 to December 2018
Responsible for testing loans in Compliance Easy
Performed Compliance testing with the relevant policy, procedures, and testing standards
Responsible for research and reviewed various aspects of mortgage loan processing history, Pay History, Modification, Escrow, TIL, Title, PMI and Flood Insurance, and others
ICONMA/BAYVIEW ASSET MANAGEMENT
Collateral Assistant July 2017 to September 2017
Reviewed files to ensure everything was compliant
Managed forms and followed policies and procedures
Scanning and imaging collateral documents
Actively looking for work
ACCOUNTING PRINCIPLES, INCORPORATED- OPUS CAPITOL
Analyst/Underwriter – Jacksonville, FL August 2016 – April 2017
Handled compliance and NPA review: Pay History, Escrow payment, AOM, Mortgage, Title research, Note, and PMI and Flood Insurance
Performed typical Analyst/Underwriter
FIDELITY
Compliance Analyst II September 2015 - January 2016
Responsible for research and analysis of exceptions
Checklist-compliance regulation
Completely reviewed various aspects of mortgage loan processing history a detailed compliance checklist to determine whether specific servicing requirements were met
Worked on CFPB Mortgage Servicing Rules and requirements related to RESPA, SCRA, RFPA, and FCRA / Regulation
Utilized Microsoft Office Word, Excel, PowerPoint, Black Night, Citrix, and SharePoint on daily bases
BANK OF AMERICA December 2010 - August Foreclosure Specialist and Customer Service
Processed rejection of foreclosure and communicated rejections to Attorneys via LPS
Identified, researched, and resolved Note Endorsement, AOM-Assignment of Mortgage, Deed of Trust,
Supported the Foreclosure Referral (FRR) Team by reviewing, holding, and deferring mortgage loans for referral to the foreclosure Attorney
Displayed strong organizational skills used to manage multiple duties and system
Worked with FHA / VA, FNMA / FRMC loans in Draw, HLBPM, and SharePoint
Used AS400, iPortal, LPS, Equator, and Share Point on daily basis and Customer Service
CAS Medical Systems, Inc. Jacksonville, FL(GPC-Staffing) Apr 2008 - Feb 2009
Operations Assistant
Responsible for day-to-day assembly of medical blood pressure cuff, building, inspection, testing and routinely used computers, primarily via instrument data acquisition software and Microsoft Office applications such as Word and Excel
Bank of America Feb 2007 - Apr 2008
Post-Closing Specialist
Johnson & Johnson Vistakon May 2001 - May 2007
QC Inspector / Lab Controller
Performed daily analysis, sample preparations, and data review of eye contact lenses in Pilot Line and R&D center.
Visual inspection lenses, measure the parameters of the products, cross section, complete package inspection for quality specifications and audits of process and finished goods.
Provided ongoing support of lab’s QA program through the completion of any noted laboratory deviation.
Routinely used computers primary via instrument data acquisition softer and Microsoft Office applications such as Word and excel.
EDUCATION
Florida State College of Jacksonville
Associates Degree in Business Administration
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