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Customer Service Assistant

Location:
Jacksonville, FL
Posted:
October 30, 2019

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Resume:

GORDANA BOSKOVIC

adaptf@r.postjobfree.com

904-***-****

SUMMARY

Previous Bank of America full-time employee in the Mortgage Department and various other teams

Able to fluently speak English, German, and Croatian with excellent verbal / written communication skills

Motivated professional with great attention to detail when working in a fast-paced environment

Extensive knowledge of banking systems and external applications

Proficient in Microsoft Office, MSP, Excel, SharePoint, iPortal, LPS, AS400, Equator, Citrix, Compliance Easy, and various other computerized systems

Displays a high level of professionalism when interacting with customers / coworkers while demonstrating leadership, management and customer service skills

SKILLS

Microsoft Suite/Access

Excel

Mortgage Experience

Trilingual: English, German, Croatian

SharePoint

LPS

MSP

AS400

Equator

Draw

HLBPM

Black Night

Citrix

CE

EXPERIENCE

DDM/Direct Demo

Demonstrator for marketing group/Brand ambassador July 2017 to present

Temporary assignment

DIGITAL RISK

Compliance Analyst - Jacksonville, FL April 2018 to December 2018

Responsible for testing loans in Compliance Easy

Performed Compliance testing with the relevant policy, procedures, and testing standards

Responsible for research and reviewed various aspects of mortgage loan processing history, Pay History, Modification, Escrow, TIL, Title, PMI and Flood Insurance, and others

ICONMA/BAYVIEW ASSET MANAGEMENT

Collateral Assistant July 2017 to September 2017

Reviewed files to ensure everything was compliant

Managed forms and followed policies and procedures

Scanning and imaging collateral documents

Actively looking for work

ACCOUNTING PRINCIPLES, INCORPORATED- OPUS CAPITOL

Analyst/Underwriter – Jacksonville, FL August 2016 – April 2017

Handled compliance and NPA review: Pay History, Escrow payment, AOM, Mortgage, Title research, Note, and PMI and Flood Insurance

Performed typical Analyst/Underwriter

FIDELITY

Compliance Analyst II September 2015 - January 2016

Responsible for research and analysis of exceptions

Checklist-compliance regulation

Completely reviewed various aspects of mortgage loan processing history a detailed compliance checklist to determine whether specific servicing requirements were met

Worked on CFPB Mortgage Servicing Rules and requirements related to RESPA, SCRA, RFPA, and FCRA / Regulation

Utilized Microsoft Office Word, Excel, PowerPoint, Black Night, Citrix, and SharePoint on daily bases

BANK OF AMERICA December 2010 - August Foreclosure Specialist and Customer Service

Processed rejection of foreclosure and communicated rejections to Attorneys via LPS

Identified, researched, and resolved Note Endorsement, AOM-Assignment of Mortgage, Deed of Trust,

Supported the Foreclosure Referral (FRR) Team by reviewing, holding, and deferring mortgage loans for referral to the foreclosure Attorney

Displayed strong organizational skills used to manage multiple duties and system

Worked with FHA / VA, FNMA / FRMC loans in Draw, HLBPM, and SharePoint

Used AS400, iPortal, LPS, Equator, and Share Point on daily basis and Customer Service

CAS Medical Systems, Inc. Jacksonville, FL(GPC-Staffing) Apr 2008 - Feb 2009

Operations Assistant

Responsible for day-to-day assembly of medical blood pressure cuff, building, inspection, testing and routinely used computers, primarily via instrument data acquisition software and Microsoft Office applications such as Word and Excel

Bank of America Feb 2007 - Apr 2008

Post-Closing Specialist

Johnson & Johnson Vistakon May 2001 - May 2007

QC Inspector / Lab Controller

Performed daily analysis, sample preparations, and data review of eye contact lenses in Pilot Line and R&D center.

Visual inspection lenses, measure the parameters of the products, cross section, complete package inspection for quality specifications and audits of process and finished goods.

Provided ongoing support of lab’s QA program through the completion of any noted laboratory deviation.

Routinely used computers primary via instrument data acquisition softer and Microsoft Office applications such as Word and excel.

EDUCATION

Florida State College of Jacksonville

Associates Degree in Business Administration



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