Customer Service Program Manager
Resume:
Contact Information: **** Datapoint dr
San Antonio, Tx, 78229
***********.**@*****.***
MEGAN MARLBOROUGH, ARRT (S)
SKILLS & ABILITIES • Highly skilled in communication with patients and patient care, high volume multi-tasking, detail oriented, goal oriented towards excellence in patient experience with your facility
• Experienced with GE LOGIC, SEQUOIA & PHILLIPS HELIX Ultrasound Machines
• Proficient in all standard protocols used in various Abdominal and OBGYN Ultrasound exams, as well as Vascular exams performed in Imaging Centers
LICENSES &
CERTIFICATIONS
• ARRT RT (S) License number: 597801
— Licensed in Abdominal and OBGYN Ultrasound, and currently working on my Vascular Registry, willing to obtain other registries as needed
• BLS (Valid until 09/2021)
EDUCATION BAPTIST SCHOOL OF HEALTH PROFESSIONS-DIAGNOSTIC MEDICAL SONOGRAPHY, AAS ARRT REGISTERED
• Scored a 93 on the ARRT Registry Exam
• Graduated with 3.32 gpa (May 2019)
• President’s List (maintained a gpa of 3.5 or above) for 4 semesters
• Member of Lambda Nu-National Honor Society of the Radiologic and Imaging Sciences, in honor of scholastic achievements
• Member of Phi Theta Kappa-International Honor Society in honor of scholastic achievements
EXPERIENCE
Clinical Experience
• Hospital Setting- 2 month rotation at BMC Hospital
-Worked with Sequoia and Phillips Helix Ultrasound Machines
- Performed mobile ultrasounds at patients’ bedsides, as well as in ICU, NICU, and ER.
-Performed Ultrasound during sterile procedures such as FNA, Paracentesis and Thoracentesis
• Clinical/Imaging Center Setting-4 month rotation at Baptist M&S Imaging PET Center, 2 month rotation at Baptist M&S Imaging Mission Trails
-In both locations I worked with the GE Logic 9 Ultrasound Machine
-Memorized all protocols used in the various exams performed (ie: Abdomen, RUQ, Thyroid, Pelvic, Renal, Carotid, LEV, LEA etc)
-Performed Breast Imaging and participated in breast biopsies and fluid aspirations at Mission Trails location
Page 2
-Interacted with patients and obtained medical histories
-Filled out and submitted paperwork/exam forms to PACS
-Proficient with interdepartmental computer system
-Interacted and worked with other radiology departments EMPLOYMENT HISTORY
• BAR LOUIE AT LA CANTERA- SERVER
March 2019-Current
I am a server at this company. My duties include ensuring excellent guest experience, promoting upcoming events, and meeting review and loyalty program enrollment quotas. In the last two weeks, I beat the quota for customer reviews by 160% in 2 days last week, and 180% in one day this week. Many reviews are easily seen on Google and Yelp, if you would like a customer’s perspective on my quality of work ethic and customer service. Supervisor: Angie Elizando or Shawn Davis
Phone number:726-***-****
• LITTLE WOODROW’S- SERVER
Aug. 1, 2017-Feb 2019
I was a server at this company. I was their stronger, more skilled server. I was assigned the busier shifts and sections. I was responsible for training new employees, with recommendation authority on hiring. I secured, collaborated on and organized large company events, parties, and promotional events. Some of the skills I’ve perfected in this job are:
• Excellent organizational and multi-tasking skills
• Skilled in high-volume, detail-oriented customer service
• Responsible for training new employees
• Collaborated on planning and organized large company and promotional events
• Demonstrated ability to work long, physically demanding hours while still maintaining professional customer service standards.
I have been in the service industry for almost 10 years. During this time, I have become quite skilled in interpersonal communication and have experience in dealing with and diffusing difficult situations. The skills I have learned in the service industry translate easily to patient care. REFERENCES CHANTAIE YAGER, ARDMS-CLINICAL INSTRUCTOR Baptist M&S Imaging PET Center
AMANDA POPLAWSKY- SCHOLARSHIP ADVISOR
Program Manager at Restore Education
******@****************.***
AMY WALTERS, ARDMS, RVT
Baptist M&S Imaging
*************@*****.***
Contact this candidate