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Customer Service Technician

Location:
Toronto, ON, Canada
Posted:
October 29, 2019

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Resume:

SIMON SAHOTRA

**** ***** ******, ***** ****, ON (M6L2N7)

Phone: 647-***-****

Email: adaph4@r.postjobfree.com

PROFESSIONAL SUMMARY

Electronics Technician with strong background in programmable controllers computer controls digital circuitry and diagnostic and operational testing. Proficient in quality assurance procedures testing and repairs. Hardworking efficient and capable of handling multiple tasks in a fast-paced environment

Reliable Electronic Technician with a desire for identifying modern ways to boost energy efficiency.

Adept at maintaining installing and repairing various electronic systems and components.

Committed to delivering cost-effective electronics solutions.

Self-propelled and creative mastermind, with superb relational abilities bringing energy and excitement to accomplish impressive outcomes inside given course of actions.

Ability to take initiative and demonstrate vision.

EMPLOYMENT EXPERIENCE

Bell Technical Solutions: Field Service Technician June 2018 – Present

Installation, maintenance, and repair of fiber and copper-based telecommunications equipment, products and services.

Provided exceptional customer service and awarded Merit Excellence.

Troubleshoot complex telecommunications products and systems using a digital Multimeter, Smartphone, and PC.

Utilized EXPO meter for checking quality of copper line to meet Bell standard.

Work independently and also assist other technicians while in the field.

Observe and follow all company Health and Safety rules and policies.

Inform customers of work that will be done.

Learn and understand new products and services.

Act as an ambassador by professionally representing the Bell brand.

Assembler/Wiring Tester: Mobile Climate Control May 2018 – June 2018

Select or modify components according to measurements and specifications.

Technical knowledge and ability to read schematic drawings.

Tested new systems and adhered to quality control procedures.

Prepared reports of tests and recommended system upgrades.

Electronics Technician/Tester: Syncreon December 2016 – September 2017

Setting up and operating specialised test equipment to diagnose test and analyse the performance of electrical and electronic components, assemblies and systems of smartphone.

Disassembling of the wireless electronic devices for its failure cause and inspection of internal components.

Performing RF diagnostics, failure analysis, and enter the analysis results in electronic complaint handling system

Diagnosing the faulty devices and recognize component damage, fraud and tampering.

Restoring and upgrading iOS devices

Worked under Team Leader.

Document all actions in accordance with standard company policies and procedures

Cashier: Petro V Plus Gas station. August 2015 – November 2016

Provided excellent customer service.

Operated: cashier and pump register.

Checked and balanced daily sales report.

Received, revised and arranged store goods.

Organized and improved snack store for easy management.

PROJECT WORK

Assessment on Designing the Oscilloscope using schematic drawing.

Worked on System Integration using the Raspberry Pie to connect terminals using Wi-Fi.

Worked on the PIC24F, programmed them and linked to LEDs.

Worked to make logic probe to test digital circuits like those using TTL or CMOS logic.

TECHNICAL PROFILE

Programming skills: It is a core skill to make things easier. I have a vast experience in doing programming includes: C and PLC programming.

Electronic Gears skills: Electronic equipment’s are very helpful in doing any type of electric works. I am familiar to almost all the electronic equipment’s like DMM, Oscilloscope, and Function Generator.

Soldering skills: Soldering is associated mainly with the electronics and that includes: materials for soldering, soldering processes, cleaning for soldering, and trouble shooting for soldering.

Operating Systems: including MS Office: Word, Excel, PowerPoint and Outlook.

Adapt in data analysis, software applications including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Windows 9X, 2000, 2003, 2008, XP, Vista, 7.

Displays dedication and determination in all endeavors with diligent attention to details, consistent with contract requirements and to maintain or improve project performance to get desired end-result.

EDUCATION

Post Graduate Diploma in Electronic Engineering Technician

September 2012 - December 2017

Centennial College, Scarborough, ON, Canada.

VOLUNTEERING EXPIERENCE

Volunteer at Warrior of Christ Pentecostal Church in North York as a Lead Worship Singer.

REFERENCES:

Chariyu Parmar, Electronic Technician, 647-***-****.

Tanmaykumar Parmar, Electronics Technician, DIGI Canada.inc, 613-***-****.

Jasleen Kaur, Repair Technician, Fonelab, 416-***-****.



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