Customer Service Manager

Dan Loder

Cwmbran

*******@**********.*** - 016********

WORK EXPERIENCE

Sales Manager

Hughes Forrest - Newport - July 2008 to Present

Direct sales dealing with professional builders & the general public needing diy advice.Other duties include ordering relevant products for customers.Also dealing with reps finding out what new products are available

& if they are relevant to both our & the customers needs. Team Manager

Yell.com - Newport - January 2008 to June 2008

Responsible for a small team of directory enquiry customer service advisors.Making sure they deliver the highest customer service experience & dealing with any customer complaints if & when they arose. Team Manager

118 118 - Cardiff - January 2005 to December 2007

Leading a team of customer service advisors.Making sure the highest level of customer service is maintained.Also dealing with any complaints.

Sales Assistant

Travis Perkins - Newport - February 2000 to December 2004 Sales customer service.Dealing with professional & general public.Ordering stock. EDUCATION

A Level N VQ in English,math,science. NVQ Customer service Llantarnam comp. - Cwmbran

1977 to 1982

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