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Java Production Support

Cedar Rapids, IA
October 29, 2019

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Contact: +1-302-***-****

Linkedin Profile:

Professional Summary:

●Experienced professional with over 8 years of development, maintenance and production support of applications based on Java/J2EE, Web Technologies and Mainframes.

●Strong expertise in Banking and Finance Domain, both as a Developer and as a Production Support Analyst for Bank of America and American Express projects

●Also worked in Insurance Domain as a Developer for Transamerica.

●Working with Tata Consultancy Services since September 2011.

●Some of the highlighted tasks in my professional career includes,

Availability, addressing issues on time, asking right questions and making correct decisions.

Working Experience supporting/managing multiple applications especially the Online Banking Secure Applications for one of the country’s largest Banks - Bank of America & Credit Bureau Interfacing System for one of the world’s largest card providers - American Express.

Working in 24X7 support environments.

Researching, analyzing, tracking and resolving complex production problems.

Extensive knowledge in SPLUNK on creating Monitoring, Dashboards, Regex, Alerts, Reports.

Extensive experience in Dynatrace to monitor application performance and Investigate/deep-dive on the alerts received.

Extensive experience in using Introscope to monitor the performance of applications.

Experience in using Sitescope for monitoring the availability of services.

Understand the customer experience with the help of Tealeaf and Glassbox.

Extensive experience in supporting applications hosted by external vendors like Yodlee, Fiserv, IBM, Intuit, and CDNs (Akamai and Verizon).

Experience in TCS MasterCraft, Maximo, BMC Remedy and Infoman for managing Incidents, change activities, tasks.

Experience in HP-Quality center to manage application defects, execute test scripts.

Working in development environment involving design, development/coding, Unit Testing, SIT, UAT and project handovers to support teams.

Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.

Excellent Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

Motivating and coordinating the team, organizing planned activities.


Four Year Bachelor’s Degree - B.E. (Bachelor of Engineering) specialized in Production Engineering with a Distinction academy record in the year 2011 from Anna University, Chennai, India.



Java/J2EE, Unix Shell, COBOL, JCL, CICS

Web Frameworks/Technologies

SOAP & REST Web Services, HTML, CSS, JavaScript, Spring Core

Data base & Related Tools


Application servers

Apache Tomcat, IBM WAS

Message Brokers


Tools & Utilities

Splunk, Tealeaf, Glassbox, CA Wily Introscope, Dynatrace, Sitescope, SSH Techtia, Superputty, WinSCP, Jmeter, Junit, SOAP UI, Swagger, BMC Remedy, Maximo, HP-Quality Center, Infoman, Eclipse, STS, Perforce, SVN Tortoise, CA-7, CTRL-M, JOBTRAC, Autosys, Postman, Jenkins, UBuild & UDeploy

Professional certification:

Certified Scrum Master

Splunk Certified Power User

Career Profile:

January 2019 - until now Cedar Rapids, IA - USA

Title Java Developer

Application name TCS BaNCS

Client Name Transamerica


●Involved in analysis of requirements, design, development, Unit and Integration testing, and performance management of TCS BaNCS application.

●Prepared High-level & Low-level design docs with UML diagrams.

●Interacted with Business Analysts and Subject Matter Experts to understand the requirements and any clarifications required by team.

●Followed agile methodology, interacted with the client, provide/take feedback on the features, suggest/implement optimal solutions and tailored application to customer needs.

●Developed new features required by Transamerica to be integrated to the TCS BaNCS Application.

●Converted complex excel formulas and multi sheet excels into Java code for to be used for calculations for various types of Insurance such as Life, Health, Annuities.

●Developed and consumed RESTFUL Web Services.

●Created JUnit test cases, and Development of JUnit classes. Test driven development approach was used and hence worked intensively on developing test cases.

●Coordinated with Quality Assurance Team to ensure the validation of the system is without any issues.

●Configured log4j to enable/disable logging in application.

●Involved in code review process, validating designs done by other developers and development of the application.

●Quality Control Activities such as defect tracking, fixing using TCS Mastercraft.

Technologies/Tools Used:

Java/J2EE, Unix Shell, SOAP/REST Webservices, SSH Tectia, Super Putty, WinSCP, Swagger, Oracle, PL/SQL Developer, IBM WebSphere Application Server, TCS MasterCraft, Postman

September 2014 – December 2018 Bangalore, India & Charlotte, NC

Title Production Support Analyst

Application name Online Banking – Secure Applications L3 Support

Client Name Bank of America


●Worked with appropriate teams to restore the application stability of the Desktop applications during any unexpected crisis. Either restored or showed the direction of restoral during issues.

●Made sure monitors were in place for complete health checks of the application and created new monitoring setup when there was an opportunity.

●Analyzed the application performance using application performance monitoring tools like Dynatrace, Splunk, Introscope, Sitescope.

●Made sure the Average Response Time for supported services were matching the competitors’ using the Dynatrace Reports. Fine-tuned the configurations if needed.

●Created new dashboards in Splunk using multiple Splunk queries. Also created alerts and reports to retrieve required data over a regular period of time.

●Made sure there were no customer impacting, as well as contact/banking center agent impacting issues and prioritized to resolve the issues as quickly as possible if any.

●Analyzed production defects and suggested fix/resolution for the issue to development and breakfix teams.

●Viewed the customer sessions in Glassbox or Tealeaf and understood the real customer impact.

●Analyzed the application server and webserver logs for production errors.

●Created playbooks and other reference documents for future reference by the team.

●Made sure all the tickets/tasks assigned were addressed in time to be in compliance with the processes.

●Made sure to be aware of all the changes planned for the applications and provided weekend supports during the deployments when needed.

●Proactively monitored all the applications and made sure the applications were available anytime to desktop users.

Technologies/Tools Used:

Java/J2EE, Unix, SSH Tools, Super Putty, WinSCP, SOAP UI, Oracle, Toad UI, IBM WebSphere Application Server, Splunk, Dynatrace, CA Introscope, Sitescope, BMC-Remedy, Perforce, GlassBox, Tealeaf

December 2011 – August 2014 Bangalore, India

Title Mainframe Developer

Application name Japan Credit Bureau Interfacing Systems (JCBIS)

Client Name American Express


●Involved in discussions with Onsite team and Clients in the Requirement gathering Stage

●Understood and analyzed business requirements.

●Created and reviewed high-level and low-level design documents for the requirements at a functional and detailed level.

Developed Modules and proactively involved in regular discussion with Onsite team/clients in every stage of the development cycle.

●Involved in Unit Testing, System Integrated Testing and User Acceptance Testing

●Implemented the code to production environment.

●Monitored Job runs in the scheduler before warranty signoff to production support.

●Debugged any production issues effectively.

●Involved in ensuring overall quality of all the deliverables

Technologies/Tools Used:


September 2011 – November 2011 Hyderabad, India

Title Systems Engineer - Trainee

Application name Initial Learning Program (ILP)


●Attended sessions on various software technologies.

●Performed case studies and assignments on various software technologies.

●Attended soft skill sessions.

●Project was to create a Billing application for Super-mart using mainframe applications.

Technologies/Tools Used:


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