Professional Information Systems Specialist skilled in software and hardware. An analytical thinker with excellent problem solving and troubleshooting skills. Exhibits excellent organizational and problem solving skills. Works well in team environments and displays strong work ethic.

TECHNICAL SKILLS:

Operating Systems: iOS, Virtual, Windows XP, 7 and 8

Languages: C, C#, C++, Java, Visual Basic, SQL, R, HTML, and Python

Software: Microsoft Word, Excel, PowerPoint, Access; SharePoint, Notepad++; Adobe Photoshop

EDUCATION:

B.S., Computer Science May 2017

Minor in Management Information Systems

Eastern Connecticut State University, Willimantic, CT

PROFESSIONAL EXPERIENCE:

LAZ parking, Hartford, CT Sep 2018 to July 2019

IT Specialist

Supported and maintained desktops and laptops running in a Microsoft Active Directory Environment

Installed new software, performed system upgrades, and ensured that Microsoft security software and operating systems were applied to PCs

Monitored system performance, reviewed system logs, conducted performance tuning and baseline analysis

Troubleshooter of system hardware, operating and management systems

Escalated application problems to vendors

Responsible for the administration of Active Directory users, creation of new Active Directory users, passwords resets, and unlocking accounts for departments and users

Performed software and hardware system audits and IT asset management

Responded to application-related trouble tickets using IT service management tool

General Digital, South Windsor, CT March to April 2018

Software Test Engineer (Short term contract)

Performed software verification and validation of new customized embedded system software deployed in avionics systems

Performed unit testing of individual components of software

Performed integration testing to verify interaction between software components in order to detect interface defects

Utilized JavaScript and Python scripting languages for testing

Interfaced regularly with other members of the software engineering team

State of Connecticut Department of Administrative Services

Bureau of Enterprise Systems and Technology, Hartford, CT May to August 2016

IT Intern

Ran Demand Management Reports using MS Excel for the Application Services Division

Uploaded reports to SharePoint for data analysis and metric reporting with minimal supervision

Interviewed team members and documented Standard Operating Procedures for division

Imaged computers for Desktop Services

Rewarded for completing high quality, timely work products independently

State of Connecticut Department of Administrative Services

Bureau of Enterprise Systems and Technology, Hartford, CT May to August 2015

IT Intern

Assisted in decommissioning the East Hartford Data Center

Compiled and documented 4000 computer media cartridges for Degaussing

Utilized BMC FootPrints, MS Excel and Word in documenting cartridges

Documented and prepared 3000 hard disk drives for Degaussing and disposal

By shadowing IT Operations personnel, learned the various systems and monitoring tools used at the Operations Command Center

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