Professional Information Systems Specialist skilled in software and hardware. An analytical thinker with excellent problem solving and troubleshooting skills. Exhibits excellent organizational and problem solving skills. Works well in team environments and displays strong work ethic.
TECHNICAL SKILLS:
Operating Systems: iOS, Virtual, Windows XP, 7 and 8
Languages: C, C#, C++, Java, Visual Basic, SQL, R, HTML, and Python
Software: Microsoft Word, Excel, PowerPoint, Access; SharePoint, Notepad++; Adobe Photoshop
EDUCATION:
B.S., Computer Science May 2017
Minor in Management Information Systems
Eastern Connecticut State University, Willimantic, CT
PROFESSIONAL EXPERIENCE:
LAZ parking, Hartford, CT Sep 2018 to July 2019
IT Specialist
Supported and maintained desktops and laptops running in a Microsoft Active Directory Environment
Installed new software, performed system upgrades, and ensured that Microsoft security software and operating systems were applied to PCs
Monitored system performance, reviewed system logs, conducted performance tuning and baseline analysis
Troubleshooter of system hardware, operating and management systems
Escalated application problems to vendors
Responsible for the administration of Active Directory users, creation of new Active Directory users, passwords resets, and unlocking accounts for departments and users
Performed software and hardware system audits and IT asset management
Responded to application-related trouble tickets using IT service management tool
General Digital, South Windsor, CT March to April 2018
Software Test Engineer (Short term contract)
Performed software verification and validation of new customized embedded system software deployed in avionics systems
Performed unit testing of individual components of software
Performed integration testing to verify interaction between software components in order to detect interface defects
Utilized JavaScript and Python scripting languages for testing
Interfaced regularly with other members of the software engineering team
State of Connecticut Department of Administrative Services
Bureau of Enterprise Systems and Technology, Hartford, CT May to August 2016
IT Intern
Ran Demand Management Reports using MS Excel for the Application Services Division
Uploaded reports to SharePoint for data analysis and metric reporting with minimal supervision
Interviewed team members and documented Standard Operating Procedures for division
Imaged computers for Desktop Services
Rewarded for completing high quality, timely work products independently
State of Connecticut Department of Administrative Services
Bureau of Enterprise Systems and Technology, Hartford, CT May to August 2015
IT Intern
Assisted in decommissioning the East Hartford Data Center
Compiled and documented 4000 computer media cartridges for Degaussing
Utilized BMC FootPrints, MS Excel and Word in documenting cartridges
Documented and prepared 3000 hard disk drives for Degaussing and disposal
By shadowing IT Operations personnel, learned the various systems and monitoring tools used at the Operations Command Center