Transportation and Logistics
Resume:
Lisa Bass
Transportation Clerk/Freight Broker/Customer Service
Charlotte, NC 28209
New to the Freight Brokerage industry with 1 year of experience but driven to be a top broker as I continue to learn and progress toward that goal using my 9 years of experience as a customer service representative in the transportation/Logistics industry. Looking for an opportunity to continue to grow as a freight broker and enhance my customer service skills while helping an organization grow.
Work Experience
Freight Broker
Specialty Delivery & Logistics - Charlotte, NC 2018 to 2019
•Carrier and customer development, qualification, set up carrier packets.
•Provide detailed information to customer service rep and/ or account manager concerning service,cost per mile, revenue, out of route miles, etc.
•Create loads, set appointments for broker freight, dispatch, track and trace loads; problem solve issues and resolve/communicate to service customer
•Collaborate with team leaders to develop the most cost effective transportation.
•Proficient use of transportation software such as TMS and Full Circle.
•Cold calling carriers and negotiating rates
•Respond to daily inquiries made by customers and or vendors in relations to product movement and providing ETAs
Customer Service Clerk
AAA Cooper Transportation- Charlotte, NC
2002 to 2004
•Check in drivers (verify cash and checks)
•Track driver's logs, miles and customer deliveries
•Enter driver and truck information into the system.
•Completed forms such as shipping orders, freight bills, and BOL's.
Customer service representative/Transportation
Consolidated Freightways - Charlotte, NC
1997 to 2004
•Processed sales invoicing in accordance with established procedures and standards.
•Answered internal and external customer inquiries in a timely, courteous and professional manner.
•Traced freight for customers and provided shipping updates.
•Schedules Customer pick-ups as needed
•Completed all forms utilized in freight movement such as shipping orders, freight bills, bills of lading and validated accuracy.
Education
High school or equivalent in N/A
East Gaston HS - Mount Holly, NC 1993
Skills
Customer Service, Data Entry, Receptionist, Microsoft Word, Dispatch, Clerical, Transportation,
Truckload, Logistics, Multi-Line Phone System, Negotiation, Problem Resolution, Communications,
Freight carriers
Contact this candidate