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Retail sales

Doha, Qatar
October 27, 2019

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Nimfa K. Cepriano

Bldg.* zone **-*** Bustan Street,

Madinat Khalifa North Doha Qatar


Work Experience

Sales Supervisor/

Gift Designer

Cocoon Luxury


July 2016 - Up to present


Worlds of Fun

Mandaluyong, Phillippines

May 2008 - June 2012


Paramount Int'l. Agency

Shizuoka, Japan

April 2003 - April 2005

Duties & Responsibilities

• Sell products and services.

• Identify and assess customers’ needs to achieve satisfaction.

• Generate and submit daily reports, orders, weekly inventories complete and accurate.

• Ensures the standard operating procedures are strictly observed.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Receiving phone calls regarding orders and instruction from the manager.

• Designing gift ideas from baby gifts, souvenirs, luxury gifts for all occasions and gift decorations.

• Provide accurate, valid and complete information by using the right methods/tools.

• Build sustainable relationships of trust through open and interactive communication.

• Inform customers of deals and promotions.

Duties & Responsibilities

• Supervising the store and staff (crew, security guard & maintenance).

• Implement company rules & regulations.

• Insured that the standard operations procedures or (SOP) are strictly observed.

• Provide strategy and techniques to boost up sales of the branch.

• Generate and submit monthly reports of the branch complete and accurate.

• Gives feedbacks to subordinates and superiors objectively.

• Handles customers queries and complaint tactfully.

• Ensures cleanliness before and after business operations.

• Properly accounted all machines and product inventory and documentation.

• Provide proper orientation and appraisal to all staff.

• Coordinates to head office /department needed of the branch verbally or in writing.

• Provide assistance, other duties and responsibilities as assigned by branch manager.

Duties & Responsibilities

• Taking care of clients demands and needs.

• Receiving incoming calls and customer service.


Bachelor of Science in Business Administration 2002 - 2008 Major in Marketing

University of the East Caloocan City, Philippines

Skills & Proficiencies

• Goal Oriented • Time Management

• Meeting Sales Goals • Negotiation

• Sell to Customer Needs • Motivation

• Sales Planning • Build Relationships

• Coaching • Manage Processes

• Market Knowledge • Product Knowledge


I am sincerely interested in the possibility of joining your company. I would like to acquire valuable knowledge and to complement those that I have learned from school and experience. I hope that you will give me opportunity to contribute to your organization's objective through service and responsibility. Passport Details

Issued: March 19, 2016

Expired: March 18, 2021

Issued at: DFA Manila Philippines

Passport No: EC7153750

Visa status: Working visa

Personal Information's

Date of birth: November 12 19985

Civil status: Married

Sex: Female

Nationality: Filipino

Religion: Catholic

I hereby certify that the above statements are true and correct to the best of my knowledge. I understand that a false statement may disqualify me for benefits. Nimfa K. Cepriano


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