Customer Service
Resume:
TRACI A. PATTERSON
Apache Junction, AZ 85119
Email: *****.***********@*****.***
EXPERIENCE
Hobby Lobby October 2013 - April 2016
Cashier
* Provide a positive Customer Service experience
* Handle multiple daily cash and credit card receipts
* Assist Management with yearly inventory
* Stock merchandise
* Maintain a clean work area
Arvato Bertelsmann May 2016 – January 2017
Customer Service Representative
* Explain the differences to customers between the different accounts and services offered
* Assist Customers with bank transfers
* Navigate between multiple systems to provide customers with updated information and/or update customer accounts
FlexPrint Inc. February 2017 – September 2018
Order Processor
* Provide a positive Customer Service experience via phone & email
* Process orders per customer request
* Research any customer questions
* Place outbound calls as well as receive inbound calls
* Check inventory when placing orders
* Monitor device usage and levels
Contract Billing Specialist September 2018 – October 2019
* Provide positive Customer Service via phone & email
* Create contracts
* Process contract adjustments
* Enter & validate meter reads
* Create and send invoices
* Research customer questions and provide a resolution
COMPUTER & SOFTWARE EXPERIENCE
Microsoft Windows XP/8.1
Microsoft Power Point / Word / Excel
Macintosh
Fiserv
CCID2
CashEdge / Compass
Electronic Funds Transfer System (EFT)
Deluxe Order Pro
Ultipro
Cedar
WebCSR
eVision
Citrix
PO Processor
Ordermate – Mars
FM Audit
E-Automate
E-Views
Unity
SmarterTrack Enterprise 12.6
DocRecord
Xerox
Nitro
EDUCATION
Central Arizona College August 2015 -February, 2016
General Education Studies
Apache Junction High School Graduated May 2015
Apache Junction, Arizona
East Valley Technical School August 2013 - May, 2014
Cosmetology Major
Certificates & Awards
Customer Service All Star August 2016
-Awarded for providing outstanding customer service
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