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Customer Service

Location:
Phoenix, AZ
Salary:
18+/hour
Posted:
October 26, 2019

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Resume:

TRACI A. PATTERSON

**** * **** ****** *** *

Apache Junction, AZ 85119

602-***-****

Email: adaory@r.postjobfree.com

EXPERIENCE

Hobby Lobby October 2013 - April 2016

Cashier

* Provide a positive Customer Service experience

* Handle multiple daily cash and credit card receipts

* Assist Management with yearly inventory

* Stock merchandise

* Maintain a clean work area

Arvato Bertelsmann May 2016 – January 2017

Customer Service Representative

* Explain the differences to customers between the different accounts and services offered

* Assist Customers with bank transfers

* Navigate between multiple systems to provide customers with updated information and/or update customer accounts

FlexPrint Inc. February 2017 – September 2018

Order Processor

* Provide a positive Customer Service experience via phone & email

* Process orders per customer request

* Research any customer questions

* Place outbound calls as well as receive inbound calls

* Check inventory when placing orders

* Monitor device usage and levels

Contract Billing Specialist September 2018 – October 2019

* Provide positive Customer Service via phone & email

* Create contracts

* Process contract adjustments

* Enter & validate meter reads

* Create and send invoices

* Research customer questions and provide a resolution

COMPUTER & SOFTWARE EXPERIENCE

Microsoft Windows XP/8.1

Microsoft Power Point / Word / Excel

Macintosh

Fiserv

CCID2

CashEdge / Compass

Electronic Funds Transfer System (EFT)

Deluxe Order Pro

Ultipro

Cedar

WebCSR

eVision

Citrix

PO Processor

Ordermate – Mars

FM Audit

E-Automate

E-Views

Unity

SmarterTrack Enterprise 12.6

DocRecord

Xerox

Nitro

EDUCATION

Central Arizona College August 2015 -February, 2016

General Education Studies

Apache Junction High School Graduated May 2015

Apache Junction, Arizona

East Valley Technical School August 2013 - May, 2014

Cosmetology Major

Certificates & Awards

Customer Service All Star August 2016

-Awarded for providing outstanding customer service



Contact this candidate