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Program Manager Service

Union, KY
October 26, 2019

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Jim Scharpf

**** ******* ***,#*** ******** KY ***42 602-***-****

Summary of Qualifications

Promote optimal performance, reliability, and security across core business systems

■Results driven professional with a 20-years as a proven leader, setting direction in Information Technology.

■Repeated success directing IT projects from inception to deployment, strategically allocating resources and to achieve on time, on budget delivery.

■Driving operational excellence through governance and consistent service delivery.


Team Leadership Budget management Business Continuity Life Cycle Management Vendor Management Project Management Portfolio Management

Technical Proficiencies

Voice Systems LAN/WAN Cloud Services Azure AWS SD-WAN Data Center Wireless Video Conferencing Skype, PBX Cisco Unified Communications Contact Center Business Analytics Helpdesk Services Service Now MPLS Firewalls Citrix

Professional Experience Cincinnati, Ohio

IT Consultant/Program Manager (11/2018 - Present)

Advise vendors on navigating Fortune 500 decision makers and procurement process. Participate in technology panels, as well as act as Program Manager for several initiatives.

Selected projects…

■Successfully migrated Data Center Relocation for Large Automobile manufacture to Memphis, TN.

■Leading an SD-WAN proof of concept for next generation technologies pilot

Archer Daniels Midland Cincinnati, Ohio

Sr Manager, Voice and Network Infrastructure (4/2016 to 7/2018

Leadership role accountable for maintaining key business infrastructure (Voice, Video, Network, Wireless, Firewalls) Provide leadership defining long-range strategy, budget planning. Plan, coordinate, and execute har Serve as a vital resource for Operations staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors.

Selected projects…

■Led the selection and deployment of legacy Voice systems

■Established connectivity to Azure and AWS to enable the migration of servers and applications to the Cloud. Over 500 servers were migrated to the cloud as well as several applications including applications acquired during 25 separate mergers and acquisitions, reducing the overall time frame for acquisitions from 90 days to 30 days.

■Successfully directed the execution of $12M Network/Telecom RFP to provide high-quality Managed WAN services. The solution provides managed Software Defined Network hardware, remote 24x7 monitoring, with financial SLA’s all at a reduced annual cost.

■Established a hardware lifecycle program to first identify and remediate equipment which was beyond end-of-support. The new program serves as a template for measurement for resource requirements and annual financial forecasting.

■Accountable for 18M in budgets

Consultant, Jacksonville, Florida

Program Manager – Data Center & Headquarters Remodel (4/2015 to 1/2016)

Leader of IT Services for the remodel and expansion of SteinMart Inc.’s headquarters and Data Center.

Selected Accomplishments…

■Successfully integrated project schedules from multiple trades to provide a cohesive program with the capability to forecast and deliver IT solutions on time and on budget.

■ Established and executed a detailed project plan to migrate from the legacy data center to the new remodeled facility with minimal unplanned system outages.

PetSmart, Inc. Phoenix, Arizona

Director, Infrastructure & Mobility (12/2009 to 12/2014)

As a senior leader with accountability for Network Engineering, Operations, Service Desk and Mobility practices. Responsibility for a mixture of multi supplier/resource and internal System Managers, Engineers, and Project Managers. Setting priorities, mentoring and growth.

Selected Accomplishments…

■Successfully deployed a Cisco VoIP solution to 1,400 store locations, 8 Distribution centers, and Corporate Headquarters facility. By combining high availability WAN services, along with cellular backup, annual cost for data and voice services were reduced $1.8M.

■Led the migration to Service Now to improve productivity for the Support Center as well as align with ITIL strategy.

■Voice Solution grew same store sales with the development of a services by 12% nationwide.

Yum BRANDS! Inc. Louisville, Kentucky

(7/1998 to 12/2009)

As a senior member of IT had responsibility for Voice and Network Services for 3 distinct campus locations, KFC, Pizza Hut and Taco Bell..

Selected Accomplishments…

Successfully deployment of 10,000-node DSL/Cable/VSat network. Delivered on time and under budget.

Defined and led deployment of new Voice and Network systems. This included over 10,000 phones and over 150 network switches

Led relocation of data center within the Pizza Hut headquarters building in Dallas, TX.


University of Louisville Bachelor of Science Business Administration

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