Contact

adaoqj@r.postjobfree.com

www.linkedin.com/in/daphne-

merlo-909297 (LinkedIn)

Top Skills

Environmental Impact Assessment

Creative Problem Solving

Environment, Health, and Safety

(EHS)

Daphne C. Merlo

Insurance Representative at Cognizant

Experience

Cognizant

Insurance Representative

July 2019 - Present

Des Moines, Iowa Area

Responsibilities:

• Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service.

• Counsel customers/agents on underwriting eligibility and policy coverage and/or options.

• Within established time frame, provide phone requested quotes to customers/ agents for changes to existing lines or products.

• Review phone requested cancellations and reinstatement and make appropriate decisions to resolve.

• Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries.

• Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the

agents.

• Accountable to build/maintain effective relationships with customers/agents.

• Provide agency and internal support on information input processes.

• Handle special projects/other related assignments as delegated by Team Manager.

Bay Islands Conservation Association

Environmental Specialist/ Volunteer

February 2018 - May 2018 (4 months)

Honduras

•Technical liaison between the institution and the Utila community.

• Development of environmental health training at the Lance Bodden health center.

• Preparation of teaching material for the presentation of lectures on environmental issues

of relevance to the educational centers of Utila. (Biodiversity of Honduras, soil formation,

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soil as a non renewable resources, green technological alternatives, acid rain).

UNICAH

Environmental Engineering Student

2011 - May 2018 (7 years 5 months)

Global Water Partnership

Technical Assistant

September 2017 - January 2018 (5 months)

Honduras

•Review and edition of documents to be published on water issues.

• Development of a workshop for the use and maintenance of a rainwater harvesting project,

aimed at the beneficiary community in general.

• Development of photography contest GWP-Central America in order to create water

awareness in the regional comunity.

• Preparation of documents and presentations for visits, talks and assembly with the

members of GWP Honduras.

• Provide talks to GWP members to maintain their proactivity and information flow.

• Generation of the Evaluation Instrument to measure the impact of courses offered in the

professional life of the participants.

• Mapping of donor institutions in Central America.

• Creation of a Directory of Institutions that work on water issues with a gender focus.

LanguageLine Solutions

Medical Interpreter

September 2013 - November 2015 (2 years 3 months)

Honduras

• Interpret English / Spanish for medical institutions. ( Hospitals, clinics, planned parenthood,

pediatric department, mental health institutions, inmate health evaluation,etc).

• Interpret English / Spanish for financial and public service sector. (Court cases, financial aid,

utilities billing, police department, others)

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INGEOMIN

Volunteer

January 2012 - February 2012 (2 months)

Honduras

• Development of geographic maps of important areas.

• Documents Redaction.

• Supervising support of AMPAC mine, "El Mochito", Las Vegas Santa Barbara.

• Monitoring compliance with environmental measures in different sectors of the mine.

• Water sampling in effluents from the mine, oxidation lagoons and nearby water bodies.

Education

Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz' environmental engineer, Environmental Engineering Technology/ Environmental Technology · (2018)

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