Data Entry Customer Care

Rosa Laura Delgado Dallas, TX Phone 214-***-**** ***************@*****.***

OBJECTIVE

To obtain a fulltime, stable position where I can use existing skills and continue to learn new skills to become an asset to your company or team.

SUMMARY OF QUALIFICATION

Languages – Fluent in both English and Spanish

Familiar with all secretarial duties

Work well with diverse groups of people – culturally sensitive

Self-motivated, organized, and detail-oriented professional who adapts well to changing needs

Quick learner with ability to accomplish goals on time with minimum supervision

Knowledge of office procedures with computer skills PROFESSIONAL EXPERIENCE

Macys – Dallas TX 04/1998 – Present

Sales Associate – Part-time

BWW Law Group, LLC – Irving TX 05/2016 – 10/2016

Referral Specialist

General foreclosure processing with emphasis on setting up new referrals

Maintain attorney communication via phone, email, and Lenstar.

Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure Timeline Management is met.

Minimize losses through management of attorney to ensure Foreclosure process is consistently progressing.

Document preparation and data entry

BDF Holdings LP NDex Title Services LLC – Addison, TX 07/2002 – 04/2016 Title Specialist

Prepare lists of all legal instruments applying to a specific piece of land and the buildings on it.

Examine documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions.

Read search requests to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties.

Copy or summarize recorded documents, such as mortgages, trust deeds, and contracts that affect property titles.

Examine individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use.

Minimize losses through management of attorney to ensure foreclosure process is consistently progressing

Document preparation and data entry

Assists clients with title issues and documents prepare deed of trust Assignment’s Affidavits

Open and distribute incoming mail, prepare outgoing mail for shipment through UPS, Fed Ex North Dallas Bank & Trust Company – Dallas, TX 01/1990 – 02/2002 Bank Teller

Balance and confirm cash transactions

Performs daily chart preparation ensuring that required documentation is prepared in advance

Customer Relationship Management

Data Entry Receipts, Trusts, Loans

Communicate with various title companies

Handle cash currency from residential and commercial customers

Provide excellent customer care

Obtain payoff’s and lien releases post sales commitment/ policy review

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.

Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.

EDUCATION

St. Phillips Junior College 24 credits – Major: Medical Terminology 1979

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