Customer Service Pharmacy

Donna Koskela 614-***-****

**** **** ****** ***, ************, OH 43068 *************@*****.***

Professional Experience

Express Scripts - Columbus, OH

November 2006 - June 2018

Pharmacy Support Order Entry Technician

Responsibilities:

Verify patient information

Review/Enter patient order/invoice via pharmacy network platform

Follow detailed Pharmacy compliance guidelines

Maintain productivity and quality standards

Research and document orders

Make outbound/accept incoming contacts with physicians, patients and internal resources

Route work/calls to appropriate work areas/teams

Perform other duties and functions as required for Pharmacy support

J.C. Penney Catalog Distribution Center – Columbus, OH

February 2002 - Feburary 2006

Customer Service/Customer Inquiry Representative

Responsibilities:

Processed incoming customer catalog orders via online computer system

Handled customer complaint calls in regards to delivery orders and/or billing situations

Generated customer account information cases to be sent for review by management personnel

Education

West Liberty State University -West Liberty, WV

December 1986

B.S. in Business Management

References

References are available upon request.

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