Manager Customer Service

Carly A Crager

N**** Harrison Road ■ Hilbert, WI 54129 ■ 414-***-**** ■ ***********@*****.***

Strong interpersonal skills and ability to communicate with diverse individuals while keeping confidentiality. Demonstrated productivity with excellent teamwork skills. Capable of working in a fast-paced work environment and exhibit a sense of urgency while maintaining excellent productivity goals.

Nonviolent Crisis Intervention (NVCI) certification

Planning/organizing

Time management

Customer service

Compassionate

Learn quickly

Leadership

First Aid

Work Experience

Activity Aide

Productive Living Systems – Appleton, WI 5/2017 to 8/2019

Observed, analyzed, and recorded residents’ participation, assessments, and reactions

Complied with state, federal, and all other applicable health care and safety standards

Assisted in coordinating, developing and maintaining quality activities

Transported to and from activities and appointments

Reported any issues or problems that may arise

Worked side by side to coach life skills

Hostess

UNO Chicago Grill – Appleton, WI 2/2008 to 10/2012

Made suggestions to enhance the guests’ dining experience

Maintained the flow of the restaurant by seating guests

Created an irresistible experience for guests

Processed and packed takeout orders

Engaged in friendly conversation

Answered the phone

Key Manager

Piercing Pagoda – Appleton, WI 1/2002 to 7/2002

Established and implemented policies, goals, objectives, and procedures for the department

Estimated consumer demand and determine the types and amounts of goods to be sold

Inventoried stock and reordered when inventory drops to a specified level

Enforced safety, health, and security rules

Reviewed inventory and sales records

Assistant Manager

Claire’s – Appleton, WI 7/2001 to 12/2001

Provided leadership by balancing company policies, loss prevention, payroll, reporting and scheduling

Maintained an effective and open line of communication

Ensured store is achieving company objectives and goals

Education

University of Wisconsin – Milwaukee, WI

Spanish, Sociology, Diversity Studies

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