Brenrio Viray Salvador
E-mail Address: email@example.com
Address: Al Mirqab Al Jadeed St, Doha.
Mobile Number: +974********
️ Visa Status: WORKING VISA WITH NOC.
O B J E C T I V E
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.
O V E R V I E W
Knowledgeable and throughout Information Technology, with solid background of Customer Service for 2 years, Confident Sales Representative prepared to establish a successful career in insurance and financial product sales.
Dedicated retail professional with deep experience maximizing profitability, reaching sales goals, and ensuring customer satisfaction. Recognized for effectively upselling products and communicating with customers in a persuasive and articulate manner.
High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns.
P E R S O N A L I N F O R M A T I O N
Language: English, Filipino.
Weight: 65 Kg.
Date of Birth: March, 06, 1997.
Civil Status: Single.
Religion: Roman Catholic.
Birthplace: Paniqui, Tarlac City, Philippines
P R O F E S S I O N A L E X P E R I E N C E
Associate IT Help Desk at Microsoft, Oct 10, 2016 –March 31, 2018 CO. Sutherland Global Services Tarlac city, Central Luzon.
Provide customer assistance via Through Chat, Inbound and Outbound Calls.
Informed customers about current promotions and sales, encouraging them to take advantage.
Establishing a remote session with the customer device and perform advance troubleshooting steps to fix the issue within a short period of time.
Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Experience in installation and Activation of MS Office 2007 (Word, Excel, Power Point, One Note, Outlook, Access, Publisher) – 2016 for Windows Version and Microsoft Office for Mac 2008 version – 2016.
Acknowledged customer issues and resolved their problems quickly and efficiently.
Microsoft Outlook and Outlook.com configuration, Backup emails and Troubleshooting.
eBay Sales and Customer Service (BUY & SELL) September 19, 2018 – March 19, 2019 VXI Global Solutions Angeles City, Central Luzon.
Provide customer assistance via Inbound and Outbound calls, occasionally sending emails.
Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
Managing Buyers and Sellers and resolved their problems in timely manner.
Educated customers about product options to exceed their experience.
Served multiple customers simultaneously in a stressful environment.
Established strong business relationships and created a deadline-driven team.
ARABIAN MART SALES REPRESENTATIVE, (SALES & CUSTOMER SERVICE) April 15, 2019- OCTOBER-25 2019 Amanamour.com/Qshopie.com ARABIAN MART Al Mirqab Al Jadeed St, Doha.
Assisting customers through Chat, Inbound and Outbound calls.
Assisted customers with the purchase and/or addition of lines of service.
Assisting 200 Customer a day, Answering Queries, Updating the delivery date of their Products.
Providing to Customer options for alternative Products that will Benefit to them.
• Strong organizational skills ensure consistent achievement of sales targets.
• Providing Cash on delivery basis after closing a SALE.
P R O F E S S I O N A L S K I L L S
Knowledgeable in SALES.
Knowledge in Customer Service.
Basic Knowledge in MICROSOFT Office suites.
Tech Savvy, 65 WPM Typing SPEED.
Knowledge in Technical Support for Windows OS and MAC OS.
Excellent communication abilities.
T E C H N I C A L S U M M A R R Y
• Highest Average score of 98.21 in Nesting Certification for Microsoft Answer Desk Up and Running Microsoft Office Chat Support November 14, 2016.
•Best in CPE for Overall score 85 % December 15, 2016.
Platforms: Windows, Linux, MAC OS, IOS, ANDROID.
Networking: LANs / WANs / Cisco Routers & Switches, Firewalls.
Hardware: Desktops, Laptops, Printers, iPADs, iMacs.
Software: Avast Antivirus, TeamViewer, McAfee Antivirus, LOGMEIN, Norton Internet Security.
E D U C A T I O N A L A T T A I N M E N T
Tertiary: AMA COMPUTER LEARNING CENTER (2013-2015)
(Networking Telecommunication Technology) 2 Years Associate Degree Course
Tarlac, Tarlac City.
SECONDARY: Interworld Colleges Foundation INC. (2009-2013)
Burgos St, Paniqui Tarlac.
PRIMARY: Paniqui South Central Elementary School (2004-2009)
Zamora St, Paniqui, Tarlac
I hereby certify that the above information is true and correct through the best of my knowledge and beliefs.
Brenrio Viray Salvador