Quality Assurance Analyst

Misa Walker

385-***-**** ********@*****.*** www.linkedin.com/in/misa-walker

EDUCATION

Bachelor of Science, Information Systems Dec 2020

Brigham Young University - Marriott School of Business Provo, UT

GPA 3.87

Academic Scholarship: 2014-2017

Member– Association for Information Systems and Japanese Club

Enrolled Courses – Systems Analysis & Design, Database Systems, Business Programming, Project Management

EXPERIENCE

Quality Assurance Analyst Sep 2019 - Present

Missionary Training Center Provo, UT

Analyze language learning application functionality and design through 20 hours per week of manual testing

Organize and facilitate the usability testing process of the mobile application

Weekly provide application UX/UI design recommendations and QA process improvement recommendations

Records & Housing Coordinator Mar – Aug 2019

The Church of Jesus Christ of Latter-day Saints Auckland, NZ

Created automated VBA programs that saved 20+ hours per month of manager’s time

Led a 20-day, in-depth training on records and report software

Managed over 70 apartments for 140 volunteer representatives and developed professional relationships with property managers and tenants of a variety of backgrounds

Regulatory Officer May – Jul 2019

Auckland Council Auckland, NZ

Audited 1000+ building contracts as a key member of a five-person team

Increased the accuracy of sensitive information in contract database by 50%

Guided three new employees and collaborated with team members of diverse backgrounds

Employment Specialist Sept 2016 – May 2017

Brigham Young University - Provo Provo, UT

Supported clients through providing navigation insights and troubleshooting the University website

Trained two new employees to understand the responsibilities of the front-desk position

Volunteer Representative Jul 2017 – Jan 2019

The Church of Jesus Christ of Latter-day Saints Tokyo, Japan

Conducted training workshops for 35 other volunteers with a focus on interpersonal relationships, teamwork, motivation, and goals

Directly supervised eight to ten other volunteer representatives

Performed community service projects multiple times a week

SKILLS & ACHIEVEMENTS

Proficient in VBA, HTML & CSS, Javascript

Experienced with Python, C++

Passionate about weightlifting, piano, Brazilian Jiu Jitsu, and Asian food

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