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Manager Customer Service

Location:
San Bernardino, CA
Posted:
October 23, 2019

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Resume:

GERONIMO

RODRIGUEZ

adanwk@r.postjobfree.com

adanwk@r.postjobfree.com

951-***-****

MORENO VALLEY, CA 92557

PROFESSIONAL PROFILE

Enthusiastic knowledgeable

professional in customer service

and sales, with over 12 years of

experience in the banking

industry. Passionate in helping

consumer and business clients in

achieving their financial goals.

EXPERIENCE

CHASE BANK / PERSONAL BANKER SBS

February 2012 - Present

● Demonstrated a passion for customer service by creating a banking environment that allowed new and existing clients

(consumer and business) to deepen their relationship with Chase by cross-selling banking products and services that met the client’s financial goals.

● Focused on customer retention, leading to higher deposit volumes and long-term customers.

● Hosted Bank at Work events.

● Worked in correlation with Chase One partners to further develop client relationships and referrals.

● Assisted in opening and closing procedures, and other daily branch operations when needed.

CHASE BANK / SALES AND SERVICE ASSOCIATE

2010-2012

● Assisted Branch Operations Manager in daily reports.

● Dealt with simple account maintenance, as well as more complex account situations.

● Offered products and services to our clients while fixing accounts service inquiries as needs came up.

● Gained the majority of my banking Policy and Procedure services in this job role .

Skills

Customer service problem

solving. Bilingual fluent in Spanish.

Experienced in oral and written

communication skills. Computer

skills in MS Word, Excel, and

PowerPoint. Skilled in 10-Key

calculator, and internal banking

systems.

CHASE BANK TELLER

2007-2010

● Processed customer transactions and completed them in an accurate and timely manner.

● Balanced Cash drawers with little to zero shortages as possible.

● Recommended banking products and services to our clients. EDUCATION

UNIVERSITY OF PHOENIX / 2009

RIVERSIDE COMMUNITY COLLEGE / 2007

RANCHO VERDE HIGH SCHOOL/ AUGUST 2004

REFERENCES

Stefani Maestas - Former Branch Manager

Catherine Hadnot - Former Branch Manager

Geof Rice - Former Branch Manager

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