Engineer Desktop Support

SYED MAJIDUDDIN

Mobile: +974-********

Email: s *************@*****.***

Married, Indian, Male, and Available in Qatar with driving license. Career Objective:

Seeking for a Moderate level position in the Software and Hardware Technology field that provide me an opportunity to contribute my Educational skills, Technical skills, Background, and abilities for the advancement of my performance towards the company. About Me:

A Computer and Techno logy enthusiast with a passion towards networking, latest technology, and Latest Gadgets. A good team player with the ability to work individually. Education:

B.Tech (Computer Science Engineering) with 69.81% in the year 2011 from JNT University Hyderabad.

Intermediate with 86.2% in the year 2007.

SSC with 81.8% in the year 2005.

Technical Qualifications

ITIL Foundation

Cisco Certified Network Associate (CCNA)--(CSCO12122850).

Microsoft Certified Professional (MCITP).

Oracle Database Management from ATI-EPI INSTITUTE Hyderabad.

Operating systems : Windows (Desktop & Server), Linux.

Applications know : MS Office (Outlook, Excel, Word, & PowerPoint, MS Access).

Professional Experiences: 5+ GULF EXPERIENCE

Doha Exhibition and Convention Center (DECC)

IT Support Engineer-April 2017 to Present

Qatar

• Administration of Microsoft Azure Infrastructure and office 365 Services.

• Management of Windows Server 2012 R2, Backup Servers, Symantec Antivirus.

• Veritas Backup and Recovery Systems.

• Administration of Ungerboeck EBMS (Event Business Management System), CRM Application.

• Administration of HR and Finance Applications.

• Providing day to day Support to the AV Systems.

• Managing Digital Signage Application.

• Meeting, Coordinating with Organizers & Exhibitors for IT Orders and proper Follow-up.

• Supervise IT Operations.

• Assuring Zero Complaints from Clients.

• Follow-up Orders with Vendors/Contractors.

• Capturing new requirements of IT/AV Systems.

• Monitoring Server Logs and rectifying the issues.

• Coordinating with Service providers for major issues. Al Sulaiteen Group of Companies

SAP Project Manager,

Group Sr. IT Engineer -June 2014 -April 2017

Qatar.

•Successful Implementation of SAP B1(Finance, HR, Sales, Production Modules)

•Management of network, server, backup and related IT infrastructure

• Management of firewalls, VPN, CCTV, remote desktop and related security systems

• Desktop support and troubleshooting

• Support for all mobile, telecommunication and related devices

• Support for laptop/desktop procurement, maintenance and security

• Maintaining Asset Tracking System, Biometric System and inventory records.

• Maintenance of technical and support documentation

• Project management, technical support and problem solving for Accounting Applications.

• End user support to 1 0 0+ internal users and several external stakeholders

• Training and orientation for user community

• Budgeting and planning for IT function

• Development of effective vendor relationships

• Liaison with partner organizations to develop integration strategies and methodologies

• Execution of IT business recovery processes

Al Sulaiteen Agricultural & Industrial Complex

IT Support Engineer – Jun 2013- May 2014

Qatar.

Serving as operating system expert providing technical support for entire organization.

Managing firewall, Regular Backups, Network monitoring and Server monitoring

Ensured network system and data availability and integrity through preventative maintenance and upgrades.

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Communicating with staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

troubleshooting system and network problems and diagnosing and solving hardware or Software faults;

providing support, including procedural documentation and relevant reports;

following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;

setting up new users' accounts and profiles and dealing with password issues;

Providing Complete Support to the Entire Organization in handling Printers, Scanners, Systems, Network.

Solving Software Issues, Ms Office Issues.

Evolvus Solution JUN 2011 to DEC 2012

System Administrator

Bangalore, Karnataka.

Technical Skills:

Network Administration:

Good Knowledge on LAN, WAN, Networking Topologies and IP Addresses

Good Knowledge on Sub netting, VLSM, CIDR and Super netting

Configuration and Troubleshooting of CISCO Routers like 2500 and 3600 series

Configuration & Troubleshooting of various Routing Protocols like RIP, EIGRP and OSPF

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates

Configuration of Static Routing, Default Routing and Dynamic Routing

Backup and Restore of IOS(Inter network Operating System) System Administration:

Installation and Configuration of Windows 2003/2008 Server in Workgroup and Domain Models

Creating and Managing Local Users and Groups

Configuration of Domain Security Policies, Local Policies and Printers

Configuration of Active Directory Services by using DCPROMO

Implementation of Active Directory Services with DNS

Creation of Domain Users, Domain Groups and Organizational Units

Configuration of Terminal Services at server side

Applying Group Policies to Users

Installation and Integration of DNS with ADS

Installation and Configuration of DHCP Servers

Installation and Configuration of IIS for Websites and FTP Sites

Installation of RAS and Configuration of RAS server and RAS client

Installation of VPN and Configuration of VPN server and VPN client

Configuration of Additional Domain Controller and Child Domain Controller

Configuration of ADS Backup

Strength:

• Passionate about technology.

• Can work under pressure.

• Can learn fast from mistakes.

• Can utilize available resource efficiently.

Declaration:

I hereby declare that the above facts, information provided by me is true to the best of my knowledge and belief.

SYED MAJIDUDDIN

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