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Data Entry Customer Service

Stockbridge, GA
October 22, 2019

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Stefanie Y. Wright

**** **** ****** ***, *********, Georgia 30294

678-***-**** C/678-***-**** H


Seeking a progressive position with a company where my related background and interpersonal skills will offer ongoing opportunities for growth and advancement.


A passion for customer service/excellent telephone and reception skills

Quick learner and very detail oriented

Excellent interpersonal, communication, and organizational skills

Ability to work independently and under minimal supervision

Ability to multitask and work under tight deadlines

Effective written and oral communication

Reliable, dependable, prompt, and timely


01/2018-Present AUTONATION AUCTION, Ellenwood, GA

Title Clerk

Preparing tag and title documents

Submitting all legal transfer documents to the DMV

Preparing checks to reimburse Buyers for any DMV fees

Inputting title information into the auction software for sold cars

Determining outstanding fees owed through looking up Vehicle Information Number (VIN) in state DMV system.

Preparing and maintaining vehicle jackets.

Keeping titles secured until customers come in to retrieve them

Preparing express shipments or registered mail and shipping titles to customers who have paid for their vehicle

Administering all title processing for auction transactions

Create title report and amounts owed for flooring companies

Keeping current with applicable state lawsMonitoring and keeping current with Department of Motor Vehicle (DMV) laws and regulations

08/2017-12/2017 ALLY FINANCIAL, Sandy Springs, GA

Associate Claims Tele Analyst

Open and record theft/salvage registers accurately within 1 day of notification.

Arrange salvage pick-up/contact theft recovery agency within 1 day of notification.

Review title work received same day and advise handling claim rep of any discrepancies.

Process title work within 2 days of claim payment following established and state specific guidelines.

Close theft/salvage registers within 1 day of conclusion.

Enter/verify NICB salvage information with 100% accuracy and within required time where applicable.

Properly file and record theft title work within 1 day, with 100% accuracy, in secure locked cabinets.

Manage diaries ensuring current status is maintained.

Funds Verify salvage pool charges netted out of vehicle sale, are appropriate and within established guidelines (tow, teardown, clean-up, storage, etc.) and pursue refund as necessary within 1 day.

Process funds received in R3 within 1 day.

Mail recovery funds to Dealer Groups following established guidelines for handling.

Handle file accurately document all activities in R3 system.

03/16 – 08/17 ESURANCE INS. CO., Alpharetta, GA

Salvage Assistant

Processes total loss paperwork associated with auto damage claims

Obtains paperwork from customers and lien holders to

Processes paperwork and forwarding to our salvage vendor

Documents electronic file of all activities completed

Processes salvage proceeds from salvage vendor

Assists Field Appraisers with information from claims system.

Receives and issue vendor payments

10/12 – 3/16 ESURANCE INS. CO., Alpharetta, GA

Total Loss Resolution Specialist

Completed total loss settlement worksheets and submit for approval on a daily basis

Answered phone, screen calls, take messages and respond to routine questions

Check general voice mailbox for messages daily and forwards them to the appropriate parties

Negotiated and settle total losses with owners or lien holders as appropriate; based on approved worksheet

Assisted customers with the transfer of files to 3rd party carriers

Obtained properly completed total loss documents from owners and/or lienholders

Processed salvage documents through salvage vendors and follow-up on salvage

proceeds on an ongoing basis

8/11 - 10/12 LEASE PLAN USA, Alpharetta, GA

License and Title Remarketing Specialist

Released and forwarded titles, Bill of Sales, DMV documents to auctions, dealer and buyers

Processed all Lease Plan vehicle titles -which included data entry, scanning, filing and identification of all incoming titles

Assisted in retrieving titles needed for internal/external use

Maintained current knowledge of title requirements by state

7/08 - 8/11 COTTON STATES INSURANCE, Atlanta, GA

Claims Support Rep. II

Answered phone, screened calls, took messages and responded to routine

questions from customers, banks and dealers, and checked voice mailbox

Greeted and assist visitors. Ensure reception desk coverage during office hours

Ensured front desk activities were fully operational at start of business hours

Received and signed for deliveries and routed them to the appropriate parties

Processed weekly payments by obtaining appropriate approvals

Prepared, coordinates, and shipped paperwork to the corporate office

Performed other administrative duties such as copying, faxing, filing and general mail etc.

Set-up and entered new claims into claims management system


Property and Casualty Georgia


Bachelor's Degree - Business Administrative, Acquisition and Contract Management, Strayer University, Atlanta, GA

Secretarial Program - Completed, Atlanta Area College, Atlanta, GA

Frederick Douglass High – Graduated

Special SKILLS

Computer Skills - Proficiency with Microsoft Word, Excel, and PowerPoint, Windows

NT/XP ISO and Choice point Office Skills - Administration, Front-Desk Reception,

WPM 45-50

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