Data Entry Customer Service
Resume:
Stefanie Y. Wright
**** **** ****** ***, *********, Georgia 30294
****.******@*****.***
CAREER OBJECTIVE:
Seeking a progressive position with a company where my related background and interpersonal skills will offer ongoing opportunities for growth and advancement.
Highlights:
A passion for customer service/excellent telephone and reception skills
Quick learner and very detail oriented
Excellent interpersonal, communication, and organizational skills
Ability to work independently and under minimal supervision
Ability to multitask and work under tight deadlines
Effective written and oral communication
Reliable, dependable, prompt, and timely
PROFESSIONAL EXPERIENCE
01/2018-Present AUTONATION AUCTION, Ellenwood, GA
Title Clerk
Preparing tag and title documents
Submitting all legal transfer documents to the DMV
Preparing checks to reimburse Buyers for any DMV fees
Inputting title information into the auction software for sold cars
Determining outstanding fees owed through looking up Vehicle Information Number (VIN) in state DMV system.
Preparing and maintaining vehicle jackets.
Keeping titles secured until customers come in to retrieve them
Preparing express shipments or registered mail and shipping titles to customers who have paid for their vehicle
Administering all title processing for auction transactions
Create title report and amounts owed for flooring companies
Keeping current with applicable state lawsMonitoring and keeping current with Department of Motor Vehicle (DMV) laws and regulations
08/2017-12/2017 ALLY FINANCIAL, Sandy Springs, GA
Associate Claims Tele Analyst
Open and record theft/salvage registers accurately within 1 day of notification.
Arrange salvage pick-up/contact theft recovery agency within 1 day of notification.
Review title work received same day and advise handling claim rep of any discrepancies.
Process title work within 2 days of claim payment following established and state specific guidelines.
Close theft/salvage registers within 1 day of conclusion.
Enter/verify NICB salvage information with 100% accuracy and within required time where applicable.
Properly file and record theft title work within 1 day, with 100% accuracy, in secure locked cabinets.
Manage diaries ensuring current status is maintained.
Funds Verify salvage pool charges netted out of vehicle sale, are appropriate and within established guidelines (tow, teardown, clean-up, storage, etc.) and pursue refund as necessary within 1 day.
Process funds received in R3 within 1 day.
Mail recovery funds to Dealer Groups following established guidelines for handling.
Handle file accurately document all activities in R3 system.
03/16 – 08/17 ESURANCE INS. CO., Alpharetta, GA
Salvage Assistant
Processes total loss paperwork associated with auto damage claims
Obtains paperwork from customers and lien holders to
Processes paperwork and forwarding to our salvage vendor
Documents electronic file of all activities completed
Processes salvage proceeds from salvage vendor
Assists Field Appraisers with information from claims system.
Receives and issue vendor payments
10/12 – 3/16 ESURANCE INS. CO., Alpharetta, GA
Total Loss Resolution Specialist
Completed total loss settlement worksheets and submit for approval on a daily basis
Answered phone, screen calls, take messages and respond to routine questions
Check general voice mailbox for messages daily and forwards them to the appropriate parties
Negotiated and settle total losses with owners or lien holders as appropriate; based on approved worksheet
Assisted customers with the transfer of files to 3rd party carriers
Obtained properly completed total loss documents from owners and/or lienholders
Processed salvage documents through salvage vendors and follow-up on salvage
proceeds on an ongoing basis
8/11 - 10/12 LEASE PLAN USA, Alpharetta, GA
License and Title Remarketing Specialist
Released and forwarded titles, Bill of Sales, DMV documents to auctions, dealer and buyers
Processed all Lease Plan vehicle titles -which included data entry, scanning, filing and identification of all incoming titles
Assisted in retrieving titles needed for internal/external use
Maintained current knowledge of title requirements by state
7/08 - 8/11 COTTON STATES INSURANCE, Atlanta, GA
Claims Support Rep. II
Answered phone, screened calls, took messages and responded to routine
questions from customers, banks and dealers, and checked voice mailbox
Greeted and assist visitors. Ensure reception desk coverage during office hours
Ensured front desk activities were fully operational at start of business hours
Received and signed for deliveries and routed them to the appropriate parties
Processed weekly payments by obtaining appropriate approvals
Prepared, coordinates, and shipped paperwork to the corporate office
Performed other administrative duties such as copying, faxing, filing and general mail etc.
Set-up and entered new claims into claims management system
LICENSE
Property and Casualty Georgia
EDUCATION
Bachelor's Degree - Business Administrative, Acquisition and Contract Management, Strayer University, Atlanta, GA
Secretarial Program - Completed, Atlanta Area College, Atlanta, GA
Frederick Douglass High – Graduated
Special SKILLS
Computer Skills - Proficiency with Microsoft Word, Excel, and PowerPoint, Windows
NT/XP ISO and Choice point Office Skills - Administration, Front-Desk Reception,
WPM 45-50
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