Front Desk Customer Service
Resume:
Terrence Morris
Concierge
Gary, IN *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Concierge
Landmark west Loop - Chicago, IL
July 2017 to June 2019
Provide a white glove service to residents and guests. Complete daily requests of residents and management. Provide a safe and secure living environment for residents and guests. Concierge
The Fisher Building - Chicago, IL
April 2016 to March 2017
Provide safe living environment to guests and residents of the property. Complete management and resident requests on a daily basis. Provide a white glove service. Linen Technician
Hilton Worldwide - Portage, IN
March 2016 to July 2016
Sort and separate soiled linen.
Doorman/Front desk agent
The Lancaster - Chicago, IL
June 2015 to February 2016
Provide a white glove service to residents and guests. Complete management and resident requests. Front Desk Agent/Receiving Clerk
100 E Bellevue - Chicago, IL
February 2012 to March 2015
Receive, log and distribute resident packages on a daily basis. Also, provide safe and secure living environment for residents and guests.
Front Desk Agent/Doorman
110 E Delaware - Chicago, IL
March 2001 to 2012
Provide safe and secure living environment for residents and guests. Provide a white glove service. Education
Industrial Technology
Chicago State University - Chicago, IL
Industrial Technology
Western Illinois University - Macomb, IL
High school or equivalent in General Studies
Mendel Catholic High School - Chicago, IL
Skills
COMPUTER OPERATIONS, TRAINING, PACKAGING, SCHEDULING, OPERATIONS, Customer Service Skills Assessments
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/gkd76v1gyzwpqeyh Written Communication — Familiar
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_assignment/gyfxxt9eizob4t6s Verbal Communication — Proficient
June 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/xjtuyl6khjwti1bo Scheduling — Completed
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/eifkgrfwu3p-moal Basic Computer Skills: PC — Completed
June 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/uo8aevl0zonuwzus First Aid — Familiar
June 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: https://share.indeedassessments.com/share_assignment/dethbvhkhahvjp2h Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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