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Manager Customer Service

Location:
Pietermaritzburg, KwaZulu-Natal, South Africa
Posted:
October 22, 2019

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Resume:

CURRICULUM VITEA

OF

CLAUDIA MANNIE

PERSONAL DETAILS

Surname : Mannie

Name : Claudia

Date of Birth : 03 April 1984

ID Number : 840***-***-****

Nationality : South African

Marital Status : Single

Residential Address : 29 Welland Drive

Lincoln Mead

Pietermaritzburg

Postal Address : P O Box 100481

Scottsville 3209

Contact Telephone : 076*******

Criminal Records : Nil

Health : Good

Languages Spoken : English

Ambition To be a Managing Director in a thriving industry.

Abilities To communicate professionally, effectively and clearly; both verbally and written to people from different backgrounds of life and levels of society.

Excellent time management.

Working under pressure with minimal supervision.

Prioritising job tasks and workloads.

To work effectively as a team, to archive set objectives.

Very good organizational and computer skills.

Excellent telephone manners, skills and ability to communicate clearly on the telephone.

KEY SKILLS

Team Management

Management of Customer data

Complaint handling

Paying attention to deal

Attentive listening

IN HOUSE TRAINING

Soft phone including Managerial Version

Microsoft Word and Microsoft Excel

CMS

Qmax

CCTM

ACADEMIC QUALIFICATIONS

September 2002 - March 2005 Canterbury College, Canterbury; United Kingdom

Modules Completed - Hairdressing Level 1, 2, and 3.

September 1996 - July 2000 Queen Elizabeth High School, Grimsby; United Kingdom

Subjects passed : GSCEs - Math’s

English

Science

Bible Studies

Fashion and Design

Geography

Information Technology

Commerce

WORK EXPERIENCE

07/03/2018 - 06/06/2019 Smarter Business Group Ltd

Key Responsibilities : Managing and maintaining Clients portfolios and accounts.

Procurement for businesses utilities contracts.

Being time efficient and maintaining statistical win rates and achieving targets.

Being part of a sales floor team, team building and motivating those around me.

June 2008 - January 2011 Saga Services, Folkestone, UK Customer Service Administration

Key Responsibilities : Drawing up of terms and conditions of insurance policies depending on customer’s history.

Determination of customer’s insurance policy, issued based on previous history

Handling confidential customer information

Dealing with various customer requests and queries.

April 2005 - June 2008 Saga Services, Folkestone, UK Customer Service Delivery Agent

Key Responsibilities : Receiving inbound calls.

Handling customer queries efficiently and effectively.

Jan 2005 - April 2005 Tim’s Wine Bar, Folkestone, UK Bar Staff/Waitress

Key Responsibilities : Ensuring efficient running of bar area and the restaurant.

Stock taking and ordering of supplies.

May 2001 - March 2002 Ward’s Hotel, Folkestone, UK Restaurant Manager

Key Responsibilities : Reporting directly to Managing Director.

Silver service.

Ensuring hotel area is kept safe, clean, tidy and meets required health standards.

Customer liaison / ensuring restaurant reservations are spaced accordingly.

Organising specific functions for special occasions.

Dec 2001 - Dec 2004 Club Indigo, Folkestone, UK Bar Supervisor

Key Responsibilities : Reporting directly to club General Manager

Compiling of staff shifts, ensuring adequate staff cover per shift.

Checking of staff time sheets, ensuring with correspond with the log-in book.

Ensuring staff personal information is correct and handled with the appropriate care and kept confidentially.

Stock taking, ensuring bar areas are clear, tidy and safe.

Conduction regular club patrols during working hours to ensure efficient co- ordination.

INTERESTS

Reading educational material, socialising with different groups of people, horse riding and watching football. Playing Darts. Fishing.

REFERENCES

Ms Amanda Hills

Departmental Manager

Saga Insurance Services

Middleburg Square

CT20 1AZ

Folkestone, UK Telephone : 044 - 1303 - 771111

Debbie Wooldrige

Human Resources Manager

Saga Insurance Services

Middleburg Square

CT20 1AZ

Folkestone, UK Telephone : 044 - 1303 - 771111

Ms Angelina Green

Character Reference

South Africa Telephone : 073-***-****

Mr James Lombaard

Personal Friend

South Africa Telephone : 083-***-****

Mr Elton Ebenezer

Manager at Smarter Business

South Africa Telephone : 033-*******



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