Manager Customer Service
Resume:
CURRICULUM VITEA
OF
CLAUDIA MANNIE
PERSONAL DETAILS
Surname : Mannie
Name : Claudia
Date of Birth : 03 April 1984
ID Number : 840***-***-****
Nationality : South African
Marital Status : Single
Residential Address : 29 Welland Drive
Lincoln Mead
Pietermaritzburg
Postal Address : P O Box 100481
Scottsville 3209
Contact Telephone : 076*******
Criminal Records : Nil
Health : Good
Languages Spoken : English
Ambition To be a Managing Director in a thriving industry.
Abilities To communicate professionally, effectively and clearly; both verbally and written to people from different backgrounds of life and levels of society.
Excellent time management.
Working under pressure with minimal supervision.
Prioritising job tasks and workloads.
To work effectively as a team, to archive set objectives.
Very good organizational and computer skills.
Excellent telephone manners, skills and ability to communicate clearly on the telephone.
KEY SKILLS
Team Management
Management of Customer data
Complaint handling
Paying attention to deal
Attentive listening
IN HOUSE TRAINING
Soft phone including Managerial Version
Microsoft Word and Microsoft Excel
CMS
Qmax
CCTM
ACADEMIC QUALIFICATIONS
September 2002 - March 2005 Canterbury College, Canterbury; United Kingdom
Modules Completed - Hairdressing Level 1, 2, and 3.
September 1996 - July 2000 Queen Elizabeth High School, Grimsby; United Kingdom
Subjects passed : GSCEs - Math’s
English
Science
Bible Studies
Fashion and Design
Geography
Information Technology
Commerce
WORK EXPERIENCE
07/03/2018 - 06/06/2019 Smarter Business Group Ltd
Key Responsibilities : Managing and maintaining Clients portfolios and accounts.
Procurement for businesses utilities contracts.
Being time efficient and maintaining statistical win rates and achieving targets.
Being part of a sales floor team, team building and motivating those around me.
June 2008 - January 2011 Saga Services, Folkestone, UK Customer Service Administration
Key Responsibilities : Drawing up of terms and conditions of insurance policies depending on customer’s history.
Determination of customer’s insurance policy, issued based on previous history
Handling confidential customer information
Dealing with various customer requests and queries.
April 2005 - June 2008 Saga Services, Folkestone, UK Customer Service Delivery Agent
Key Responsibilities : Receiving inbound calls.
Handling customer queries efficiently and effectively.
Jan 2005 - April 2005 Tim’s Wine Bar, Folkestone, UK Bar Staff/Waitress
Key Responsibilities : Ensuring efficient running of bar area and the restaurant.
Stock taking and ordering of supplies.
May 2001 - March 2002 Ward’s Hotel, Folkestone, UK Restaurant Manager
Key Responsibilities : Reporting directly to Managing Director.
Silver service.
Ensuring hotel area is kept safe, clean, tidy and meets required health standards.
Customer liaison / ensuring restaurant reservations are spaced accordingly.
Organising specific functions for special occasions.
Dec 2001 - Dec 2004 Club Indigo, Folkestone, UK Bar Supervisor
Key Responsibilities : Reporting directly to club General Manager
Compiling of staff shifts, ensuring adequate staff cover per shift.
Checking of staff time sheets, ensuring with correspond with the log-in book.
Ensuring staff personal information is correct and handled with the appropriate care and kept confidentially.
Stock taking, ensuring bar areas are clear, tidy and safe.
Conduction regular club patrols during working hours to ensure efficient co- ordination.
INTERESTS
Reading educational material, socialising with different groups of people, horse riding and watching football. Playing Darts. Fishing.
REFERENCES
Ms Amanda Hills
Departmental Manager
Saga Insurance Services
Middleburg Square
CT20 1AZ
Folkestone, UK Telephone : 044 - 1303 - 771111
Debbie Wooldrige
Human Resources Manager
Saga Insurance Services
Middleburg Square
CT20 1AZ
Folkestone, UK Telephone : 044 - 1303 - 771111
Ms Angelina Green
Character Reference
South Africa Telephone : 073-***-****
Mr James Lombaard
Personal Friend
South Africa Telephone : 083-***-****
Mr Elton Ebenezer
Manager at Smarter Business
South Africa Telephone : 033-*******
Contact this candidate