PROFESSIONAL SUMMARY

Highly dedicated and motivated professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background on optimizing internal performance.

HIGHLIGHTS

15+ years of managerial skills

10+ years of customer service

Adaptability and Dependable

Resourceful and Creative

Administrative Support

Program Development

Computer skills: Microsoft and Internet

Team Collaboration

Work in a fast pace environment

Relationship building

Record/File Maintenance

Data Entry

PROFESSIONAL EXPERIENCE

Hostess 2018 TO 2019

Columbus, GA

Feeder and Packer

Placed items in correct containers to be shipped to their destination.

Placed packages from conveyer belts into boxes while being aware of the standard box count.

Filled out forms to record measurement, weight, and product count

Examined and inspect products to ensure packing specifications are met and ensure all components are together.

Knew and comprehended basic start-up/shut down of all related equipment (i.e. formers, tape machine stretch wrapper, computers, etc.).

Ettain Group 2018 TO 2018

Columbus, GA

Seasonal Help Desk Analyst

Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency.

Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.

Provided sales representatives of client that manufactured electronic devices with technical support on Microsoft Outlook, printers, and network connections. Responded to inbound calls.

Promptly logged and updated status and progress of projects in support ticketing systems

Implemented and tested new software as well as upgraded existing software.

Assurance Wireless 2017 TO 2019

Columbus, GA

Independent Contractor

Provided quality customer service for those who qualified for government based free wireless phones.

Interacted with new customers and build relationships with returning customers.

Maintain files and database for customers

Partnered with local businesses to develop and build within the community

Performed set-up, breakdown, and transport of company equipment on an as-needed basis for all sites.

Citgo 2015 TO 2018

Columbus, GA

Operations Manager

Managed profit & loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.

Supervised eight member staff, with duties that included: disciplinary actions, budgeting, special requests, trained new cashiers to perform cashier's job and program scheduling.

Built long-term customer and vendor relationships, and was instrumental in conflict resolution.

Ordered stock for sale in station convenient stores

Managed all bank deposits, outgoing expenses, accounting and weekly payroll.

Blue Cross Blue Shield 2014 TO 2015

Columbus, GA

Customer Service Representative

Complied data from records to prepare periodic reports.

Presented clear and concise explanations of member insurance policy and benefits.

Routed correspondence to other departments for reply.

Completed form letters in response to request or problems identified by correspondence.

Gathered records pertinent to specific problem, reviewed them for completeness and accuracy, and attach records to correspondence as necessary.

Woodall Center 2006 TO 2011

Columbus, GA

In School Suspension Technicians (ISST)

Monitored and counseled disruptive students.

Administered test, homework assignments for the purpose of ensuring student’s success.

Prepared incident reports and data entry.

Assist with setting up equipment based on data charts or work orders.

Planned and worked with parents to better relationships at home and in school.

EDUCATION

Columbus High School, Columbus, GA

High School Diploma

Columbus Technical College, Inc., Columbus, GA

Associate of Applied Technology, June 2002

Diploma in Business and Office Technology, June 2001

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