Highly dedicated and motivated professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background on optimizing internal performance.
15+ years of managerial skills
10+ years of customer service
Adaptability and Dependable
Resourceful and Creative
Computer skills: Microsoft and Internet
Work in a fast pace environment
Hostess 2018 TO 2019
Feeder and Packer
Placed items in correct containers to be shipped to their destination.
Placed packages from conveyer belts into boxes while being aware of the standard box count.
Filled out forms to record measurement, weight, and product count
Examined and inspect products to ensure packing specifications are met and ensure all components are together.
Knew and comprehended basic start-up/shut down of all related equipment (i.e. formers, tape machine stretch wrapper, computers, etc.).
Ettain Group 2018 TO 2018
Seasonal Help Desk Analyst
Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency.
Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
Provided sales representatives of client that manufactured electronic devices with technical support on Microsoft Outlook, printers, and network connections. Responded to inbound calls.
Promptly logged and updated status and progress of projects in support ticketing systems
Implemented and tested new software as well as upgraded existing software.
Assurance Wireless 2017 TO 2019
Provided quality customer service for those who qualified for government based free wireless phones.
Interacted with new customers and build relationships with returning customers.
Maintain files and database for customers
Partnered with local businesses to develop and build within the community
Performed set-up, breakdown, and transport of company equipment on an as-needed basis for all sites.
Citgo 2015 TO 2018
Managed profit & loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
Supervised eight member staff, with duties that included: disciplinary actions, budgeting, special requests, trained new cashiers to perform cashier's job and program scheduling.
Built long-term customer and vendor relationships, and was instrumental in conflict resolution.
Ordered stock for sale in station convenient stores
Managed all bank deposits, outgoing expenses, accounting and weekly payroll.
Blue Cross Blue Shield 2014 TO 2015
Customer Service Representative
Complied data from records to prepare periodic reports.
Presented clear and concise explanations of member insurance policy and benefits.
Routed correspondence to other departments for reply.
Completed form letters in response to request or problems identified by correspondence.
Gathered records pertinent to specific problem, reviewed them for completeness and accuracy, and attach records to correspondence as necessary.
Woodall Center 2006 TO 2011
In School Suspension Technicians (ISST)
Monitored and counseled disruptive students.
Administered test, homework assignments for the purpose of ensuring student’s success.
Prepared incident reports and data entry.
Assist with setting up equipment based on data charts or work orders.
Planned and worked with parents to better relationships at home and in school.
Columbus High School, Columbus, GA
High School Diploma
Columbus Technical College, Inc., Columbus, GA
Associate of Applied Technology, June 2002
Diploma in Business and Office Technology, June 2001