Desktop Support
Resume:
Edward Purcell
*** ********** *****, *******, ** 28376
***************@*****.***
SUMMARY
Experienced IT professional pursuing a progressive education pursuing various Microsoft, Comp TIA, and Cisco certifications. Outstanding communication skills. Always able to adapt quickly to new environments and provide stability on a team. Strong desire to obtain an IT Technician position utilizing my troubleshooting and problem-solving skills.
QUALIFICATIONS
Excellent knowledge of information security standards, rules and regulations.
Ability to identify risk, threats and conduct detailed analysis
Excellent ability to develop complex network and data security, standards
TECHNICAL SKILLS
Operating Systems: Windows 7/Vista/XP10, iOS, Android
Software: Visual Studio 2003, 2005, Microsoft Office, Exchange 2007, Exchange 2010, Active Directory, Oracle, Client Manager, Bomgar.
Hardware: Video cards, Modems, Power supplies, Cables, Network Cards, RAM, Routers, and IOS devices
Other: DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding
Proficient with : ServiceNow, Footprints
EDUCATION
MyComputerCareer Graduated 03/2018
Information Technology Systems Administrator
Certifications Earned: Comptia Mobility +, Microsoft Technology Associate (MTA)
Mobility Fundamentals MTA, Security Fundamentals MTA
Colorado Technical University Graduated 11/2015
Specialization: Security
Bachelor of Science in Information Technology
ACADEMIC TRAINING
Principles of Network Security
Security Risk Management
Ethical Hacking
Vulnerability Assessment and Management
Software Assurance
Computer Systems
Computer Forensics I
Cloud Computing, Privacy and Security
Advanced Research in IAS and IT Management
Security Compliance
Network Infrastructure Administration
Security Management
Security Architecture
Disaster Recovery
Project Performance and Quality Assurance
WORK EXPERIENCE
HCL Technologies, Office 365 Service Desk Agent Raleigh, NC May 2018-Present
Diagnose and troubleshoots end user desktop application issues and provides appropriate solution
Provides case status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Experience with cloud-based application suites such as Microsoft Office 365 in a Windows environment. Demonstrated experience in administration of Microsoft Office 365 workloads
Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, and OneDrive for Business, etc.). as well as modern Office suites, including deployment and migrations.
Maintains ownership of Incidents, ensuring status update and resolution according to SLAs and provide input to Service Desk Management regarding Continuous Improvement
Custodian Hoke County Schools Raeford, NC January 2008 – May 2018
Ensure the safety of staff, students and faculty by maintaining 6 campuses by promoting sanitation guidelines of the district
Communicate with staff members effectively regarding issues that may arise in order to decrease risk and confusion
Assist with setup of facilities for meetings, classrooms, conferences, events, etc. ensuring fire and safety codes were met
Control alarms and fire drills panel and perform regular testing and maintenance when applicable
Contact this candidate