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Customer Service Sales

Location:
Austin, TX
Posted:
October 24, 2019

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Resume:

Nathan

Dotson

**** ******* **** ** **. **

Austin, TX 78745

816-***-****

adan6y@r.postjobfree.com

SUMMARY

A skilled troubleshooter with considerable experience in consumer-level computer software and hardware coupled with expertise in customer relations. EXPERIENCE

Recruiter / Personal Technical Expert, Support.com Redwood City, CA — 2015 - present

● Coordinated with HR management to schedule and conduct interviews.

● Screened job applicants for technical ability and customer service skills.

● Telephone technical support and sales.

● Assisted customers via remote administration tools.

● Troubleshooting computers, printers, tablets and smartphones. Owner / Entrepreneur, Scrubba-Dub Window Cleaning

Kansas City, MO — 2011 - 2015

● Founded and established commercial window cleaning service.

● Pursued and established new customer accounts.

● Recruited and trained new hires..

● Serviced existing commercial accounts

● Managed accounts and scheduling

Route Driver, Wayside Waifs

Grandview, MO — 2010-2011

● Part-time route delivery and pickup for veterinary services.

● Operation of mobile adoption center for special events.

● Miscellaneous cleanup and veterinary duties.

OTR Truck Driver, Contract Freight Industries

Joplin, MO — 2009-2010

● Delivery of long-haul freight.

● Safety certified from Crowder College.

● Perfect on-time delivery and safety record.

Aircraft Line Service, Executive Beechcraft

Kansas City, MO — 2005-2009

● Coordinated and managed aircraft departures and arrivals.

● Assisted aircraft flight crews with flight preparation.

● Coordinated aircraft refueling and other ground service crews.

● Increased sales of fuel and services by providing top-notch customer service

Computer Technician - Donation coordinator, The Surplus Exchange

Kansas City, MO — 1997-2002 & 2004-2005

● Coordinated and managed donation pickup crew routes

● Established and maintained productive relationships with new and existing donors

● Increased efficiency of donation drop-off and equipment sorting process

● Assembled and tested refurbished desktop systems from donated equipment

● Showroom sales and after-the-sale technical support of refurbished computer systems

● On-site network and computer system troubleshooting, repair and upgrades

● Lead “Learn and Earn” computer tutorial classes for educational groups, teaching computer theory, assembly, and basic computer skills.

● Provided mentoring, project organization and training for volunteer labor Regional Sales Account Rep, Elite Technologies Inc Kansas City, KS — 2002-2004

● Established and maintained productive relationships with new and existing clients

● Participated actively in the Microsoft Partner Program

● Exceeded all new business quotas and expectations

● On-site network and computer system troubleshooting, repair and upgrades

● 190% sales on top 10 existing accounts

EDUCATION

Fort Scott Community College

Completed CDL program — 2005-2006

Air-One Flight Academy

Completed Private Pilot program — 2005-2006

University of Missouri Kansas City

Communications studies — 1997-1999

Maple Woods Community College

Computer programming and electronics studies — 1993-1994 SKILLS

● Computer hardware and software troubleshooting.

● Electronics repair and refurbishing.

● Customer service and sales.

● Recruiting and training new hires.

● Class-A CDL holder.

● Private Pilot.

● Experienced Musician.

REFERENCES

Available upon request.



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