Customer Service Sales
Resume:
Nathan
Dotson
Austin, TX 78745
******@*****.***
SUMMARY
A skilled troubleshooter with considerable experience in consumer-level computer software and hardware coupled with expertise in customer relations. EXPERIENCE
Recruiter / Personal Technical Expert, Support.com Redwood City, CA — 2015 - present
● Coordinated with HR management to schedule and conduct interviews.
● Screened job applicants for technical ability and customer service skills.
● Telephone technical support and sales.
● Assisted customers via remote administration tools.
● Troubleshooting computers, printers, tablets and smartphones. Owner / Entrepreneur, Scrubba-Dub Window Cleaning
Kansas City, MO — 2011 - 2015
● Founded and established commercial window cleaning service.
● Pursued and established new customer accounts.
● Recruited and trained new hires..
● Serviced existing commercial accounts
● Managed accounts and scheduling
Route Driver, Wayside Waifs
Grandview, MO — 2010-2011
● Part-time route delivery and pickup for veterinary services.
● Operation of mobile adoption center for special events.
● Miscellaneous cleanup and veterinary duties.
OTR Truck Driver, Contract Freight Industries
Joplin, MO — 2009-2010
● Delivery of long-haul freight.
● Safety certified from Crowder College.
● Perfect on-time delivery and safety record.
Aircraft Line Service, Executive Beechcraft
Kansas City, MO — 2005-2009
● Coordinated and managed aircraft departures and arrivals.
● Assisted aircraft flight crews with flight preparation.
● Coordinated aircraft refueling and other ground service crews.
● Increased sales of fuel and services by providing top-notch customer service
Computer Technician - Donation coordinator, The Surplus Exchange
Kansas City, MO — 1997-2002 & 2004-2005
● Coordinated and managed donation pickup crew routes
● Established and maintained productive relationships with new and existing donors
● Increased efficiency of donation drop-off and equipment sorting process
● Assembled and tested refurbished desktop systems from donated equipment
● Showroom sales and after-the-sale technical support of refurbished computer systems
● On-site network and computer system troubleshooting, repair and upgrades
● Lead “Learn and Earn” computer tutorial classes for educational groups, teaching computer theory, assembly, and basic computer skills.
● Provided mentoring, project organization and training for volunteer labor Regional Sales Account Rep, Elite Technologies Inc Kansas City, KS — 2002-2004
● Established and maintained productive relationships with new and existing clients
● Participated actively in the Microsoft Partner Program
● Exceeded all new business quotas and expectations
● On-site network and computer system troubleshooting, repair and upgrades
● 190% sales on top 10 existing accounts
EDUCATION
Fort Scott Community College
Completed CDL program — 2005-2006
Air-One Flight Academy
Completed Private Pilot program — 2005-2006
University of Missouri Kansas City
Communications studies — 1997-1999
Maple Woods Community College
Computer programming and electronics studies — 1993-1994 SKILLS
● Computer hardware and software troubleshooting.
● Electronics repair and refurbishing.
● Customer service and sales.
● Recruiting and training new hires.
● Class-A CDL holder.
● Private Pilot.
● Experienced Musician.
REFERENCES
Available upon request.
Contact this candidate