Customer Service Security Officer

SHAFIK MWASA

security and customer service

PROFILE

I am a committed, friendly and hardworking security provider with a passion for providing excellent safety & customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face and over the phone. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.

CONTACT

PHONE: - 55232261

Nationality - Ugandan

Date of birth - 26-07-1994

EMAIL:

**********@*****.***

HOBBIES

·research

·Reading novels, Text Books,

·Teaching other

·

LANGULAGES

·English - excellent

·Luganda - excellent

·Swahili - good

CAREER OBJECTIVE

Looking forward to be a security and Customer Service Representative in a fast-paced environment, utilizing exceptional negotiation, troubleshooting, and problem resolution skills to handle high volume inbound customer calls, and to provide high quality safety to the public

EDUCATION

DOHA

2017 – 2018

Safety sensitive Aviation certificate

Enertech safety training center

2017 – 2018

Fire and first aid certificate

Qatar International center of safety and security (QISS)

2017 -2018

safety and security Certificate

APETECH INSTITION

2016-2017

Certificate in computer software

Kololo high

2014-2015

Uganda Advanced Certificate of Education

Tropical high school

2009-2013

Uganda Certificate of Education

WORK EXPERIENCE

HAMAD AIRPORT -customer service & security personal.

15-03-2018 – TILL NOW

Worked in screening transfer operations

INTER-CONTINENTAL HOTEL

27-07-2017 to 02-3-2018

Worked as security staff

ACACCIA MALL UG- CCTV OPERTOR

09-8-2016 to 20-07-2017

Worked in control center to monitor the on going actives in the mall act towards any act of violence taking place

SKILLS

·Fire and first aid

·Computer skills

·Queue management

·Customer service

RESPONSIBILITIE HELD

lAssistant Trainer

lsupervisor

lcctv operator

lcustomer service

lx ray screener

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