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Customer Service Care

Gaithersburg, MD
October 19, 2019

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Lashai Walker


Gaithersburg, MD *****

(301) 300 - 8257

Sensitive to others needs and feelings, an ethical Phlebotomist who speaks to others in a way to convey information effectively. Known for adjusting actions in relations to others’ actions that are empathetic and understanding. With over 200 sticks to date Willing to relocate: Anywhere

Work Experience

Phlebotomy Technician

LabCorp - Gaithersburg, MD

April 2019 to April 2019

130 hours of externship, performed blood collection by venipuncture and capillary techniques for

• specimens for drug screens, paternity tests, alcohol tests. Perform data entry of

• patient information in an accurate and timely manner, prepared all collected specimens for testing and

• analysis.

Blood Collection Specialist

BloodCenter of Wisconsin - Milwaukee, WI

October 2018 to January 2019

• perform accurate medical interview

• perform venipunctures with 18, 16 and butterfly needle.

• Over 200 phlebotomy sticks to date

· assure donor and recipient safety

Sales Associate

The Goodwill Retail Store - Gaithersburg, MD

October 2016 to September 2018

Greet donor courteously

· Maintain cash and credit card control by following proper procedures

· Supervise all assigned employees in a professional, positive and factual manner.

· Maintain high standards in customer relations

· Provide professional, positive and factual performance feedback to all employees.

· Help to identify and recommend employees, with proven performance, for advancement.

· Follow and enforce all MERS/Goodwill policies Goodwill Retail procedures. Education

CPT in Phlebotomist Technician

Montgomery College - Rockville - Rockville, MD

February 2019 to April 2019

Diploma in High school

Sherman E. Burroughs High School - Ridgecrest, CA

August 2012 to May 2016


RETAIL MARKETING (2 years), SALES (2 years), CUSTOMER SERVICE (4 years), RETAIL SALES (Less than 1 year), LEADERSHIP SKILLS (Less than 1 year), Phlebotomy (1 year), CPR Certified, Injections Certifications/Licenses

Certified Phlebotomist

April 2019 to April 2020

• Certified Phlebotomy Technician through National Phlebotomy Association Inc OSHA

March 2019 to Present

• Trained and certified through Montgomery college HIPAA

March 2019 to Present

Certified and trained through Montgomery College


April 2019 to April 2021

· CPR/BLS through American Heart Association Basic Life Support CPR & AED program Additional Information

Customer service Skills (4 years), Customer Care

Key Qualifications:

• 4+ years' experience in customer service

• High level of responsibility, leadership skills and organization

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