Customer Service Supply Chain

Objective

Enthusiastic individual with a goal to work in a result driven environment. Desire to obtain work experience in the field of Supply Chain, hopefully specializing in logistics with a leading firm. I am interested in creating supply chain value strategies from information obtained through market trends and customer data and implement them.

Account Specialist at Elite Experience December 2017- Present

Responsible for bookings. Gathered and recorded financial data to complete revenue and expense reports (P&L’s). In charge of resolving customer and driver complaints as they arise.

Manage six drivers and created driving schedules.

Reduced maintenance and repair costs 20% by negotiating with multiple mechanics to ultimately increase our profit margin.

Increased sales and regular client base by 300% through advertising exposure.

Achieved 90% excellent satisfaction rating by clients through our recent survey.

Account Relationship Manager at JayMediaFy Advertising February 2017- May 2018

In charge of interacting with clients and prospects with an emphasis of generating income. Coordinated with sales and marketing teams to create and implement business strategies.

Built relationships from initial contact by understanding customer needs and providing cost effective marketing strategies to increase customer spending and retention.

Created, implemented, and documented weekly KPI’s to ensure strategy successes.

Negotiated pricing and conditions with customers for received services.

Ups Sorting Facility Antioch, TN May 2014- August 2014

Preparing pallets to be loaded onto trucks

Unloading trucks and boxes; loading them into conveyor belt

Napoli’s Pizza Knoxville, TN December 2013- May 2015

Position: Cook/Driver: Prepared and delivered pizzas efficiently with

customer service in mind

Ability to complete work within deadlines while multitasking up to five orders at a time

Demonstrated functional knowledge of large cooking and baking equipment

Education

University of Tennessee- Knoxville August 2012-2016

B.S. of Supply Chain Management with collateral in Marketing

Skills

Familiar with Accounting functions, Investment activities, Supply Chain concepts, Lean Operations, and Marketing tools. Proficient with computer programs such as Microsoft word, Microsoft excel, Power Point, etc.

Customer Service – Multitasking - Business Plan – Networking- Operations- Finance

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