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Manager Service

Slidell, LA
October 19, 2019

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Harold A. Giles III

**** ****** **.

New Orleans, La. 70126


Dedicated fleet dispatcher with 15 + years of work experience seeking the opportunity to join a transportation company to attain a long and successful career with the commitment to the highest standards of professionalism and service.

Heniff Transportation, New Orleans, La.

Dispatch Manager, February 2018 – Present

- Develop and maintain a professional but paternal relationship with each driver in order to insure his/her needs are being met by the company.

- Advocate and maintain a strong commitment to safety in the operating process.

- Communicate timely and effectively with customers to ensure a high level of service.

- Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.

CSX Transportation, New Orleans, La

Freight Conductor, July 2008 –October 2017

- Ensure compliance with all signals, and railroad rules and regulations for safe movement.

- Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer.

- Work with customers to ensure accurate movement and placement of cars.

- Maintain awareness of surrounding area and suspicious activity to ensure rail safety.

National Construction Rentals, New Orleans, La

Assistant Manager/Dispatcher, April 2007 - July 2008

- Dispatched and supervised 8 two men teams to install temporary fence in Louisiana, Florida, Alabama and Mississippi.

- Properly billed customers for service rendered.

- Monitored the Customer Service Representatives to insure top notch service.

Pontchartrain Materials Corps. New Orleans, La

Warehouse Supervisor/Dispatcher, May 1992 – April 2007

-Kept accurate inventory of over 40 sand blasting products to include packing, loading and shipping of equipment.

-Responsible for the scheduling and supervising of 13 employees.

-Dispatched 20 trucks daily to various job sites.

Military service

United States Marine Corps, E-4, 1986 - 1992

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