Desktop Support Engineering

Jaswanth Lingam

Ottawa,

647-***-**** ***************@*******.***

PROFESSIONAL SUMMARY

Experienced and proficient in installation, configuration, and troubleshooting in simple and complex software, windows server, network connectivity and PC, LAN, WAN, Desktop computer system, and hardware peripheral issues, Establishing and Manage User Accounts in Windows Servers 2003/2008, Create/Maintain Users/Passwords, File Access Permissions, upgrading of systems software, backup.

Understand Business and production processes and use problem-solving skills to identify solutions to improve day to day operations, and to apply it for IT Projects. Self - motivated, readily adapt to learning new strategies and acquiring skills, willingness to develop professional expertise, adept to new environments and responsibilities. Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers.

SKILLS

Installation, Configuration, management

and maintenance of Windows server

operating systems ranging from Windows

Server

Firmware upgrades knowledge

LAN and WAN expertise

Source-code control systems

Network device monitoring

Superb interpersonal skills

IPS signature updates

User account creation

Print servers maintenance

Data backup and recovery systems

Linux and Unix expert

FTP servers knowledge

Remote access support

Security logs

Antivirus and spam blocking

Network troubleshooting

VPN configurations

Cisco equipment familiarity

DNS implementation

Active Directory

VoIP knowledge

Cloud computing

Disaster recovery environments

WORK HISTORY

NETWORK ANALYST 06/2019 to Current

CISCO Systems - OTTAWA, ON

Cisco Systems, Inc. Is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware,

Telecommunications equipment and other high-technology services and products

Handled escalations and resolved technical issues according to SLA

Facilitated weekly project review meetings and conference calls

Developed project plans for IT services implementation and best management practices to oversee the basic demand for efficient information

Managed technical/logistical issues for BellSouth customers and BellSouth Network Operations Centers in a fast-paced 7x24 NOC environment

Assisted with installation and troubleshooting of Nortel Passport 4450 voice over frame products

Executed trouble tickets and performed desktop support to on-site users, for resolution of PC related issues

Performed daily backup of Recommended design changes for network systems that included a router, switch, and firewall configuration

Provided Network Support on Routing protocols such as RIP, RIPv2, EIGRP, and EIGRP2

Good experience with TCP/IP networking standards and with the Protocols TCP/IP, SNMP, ICMP, NAT, PAT

Provided strong analytical skills in troubleshooting bugs in Cisco IOS software using program dumps and crash files, then provided an engineering report

Responsible for handling high profile clients: provided root cause analysis and warranty replacements

Performed Engineering Failure Analysis to mitigate repetitive hardware issues

Maintain project management objectives and the timeline for a major upgrade to data infrastructure

Maintain on-site inventory of all need equipment for the project

Created and updated documentation of new data infrastructure SYSTEM NETWORK ADMINISTRATOR 08/2014 to 04/2016

Damian Consulting Inc. - VIJAYAWADA, INDIA, AP

Damian, Inc. is a Global IT Systems integration and Solutions firm headquartered in Springfield, IL.As a strategic IT partner, Damian provides IT services in business Services, systems development, and integration, and managed support, delivered worldwide. Our revenues continue to grow rapidly due in part to our commitment to emerging technologies and key client's strategy, which focuses our business and resources on those clients who view us as a strategic partner. Ever since its inception, we are a dynamic organization that constantly refocuses its efforts to keep up with the ever-changing needs of the industry

Installed, relocated, and upgraded the onsite Cisco switches, and routers

Configured VLANs, VTP, trunk ports for communication between switches

Configured and maintain our office's Access list

Maintained network specifications

Troubleshoot VPN issues for off and on-site users

Responsible for adding removing and resolving network and local printers

Unlocked network accounts, reset network passwords and verified administrator rights to users via Active Directory

Work with Logmein as a remote tool

Responsible for all Data Recovery, Back-ups, Imaging, and Ghosting

Support Windows 7, Windows 8/8.1 and Windows 10

Escalated tickets to the correct groups when need be

Maintain a professional attitude and provide excellent customer service at all times EDUCATION

Lambton College - Mississauga, ON PG diploma

Wireless Networking, 2018

DJR COLLEGE OF ENGINEERING AND TECHNOLOGY - Vijayawada, AP Bachelor of Science Electronics And Communications Engineering, 2014

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