Desktop Support Engineer

RESUME

Nirranjanprasad D

No.**/**, FlatNo.*,Ethiraj Nagar, West Mambalam,

Chennai-600033 :************@*****.***

TamilNadu, India. : +918*********

Carrier objectives:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Summary of skills:

Passionate, diligent and focused Engineer with 4+ years of cumulative experience as a System administrator.

Technical knowledge & proficiency in system administration, Hardware maintenance, operating systems, Windows (All versions) and the willingness to learn and effectively apply new technologies.

Managing user accounts and group policies, files sharing and security.

Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others.

Highly skilled in troubleshooting hardware, software, operating system issues.

Self-learning and ability to work hard in difficult work condition.

Good team player and have excellent interaction skill to coordinate and work within a team.

Technical Skills:

Acquired knowledge in Basic Networking.

Sound knowledge in Windows Server (2003, 2008R2 and 2012 – AD )

Sound knowledge in DHCP, Disk Quota Management, DNS, Flie Server Managements.

Acquired knowledge in Network Security Tools Like Nessus, Nmap, WiresharK.

Installation & Configuration of DHCP in Windows server.

Microsoft Outlook Configuration and Troubleshooting.

Sound knowledge in Local Printer and Network Printer Installation & Configuration.

Sound Knowledge in Laptop and Desktop Hardware Services.

Approachable Communication Skills.

Work Experience:

Company: Clearone Innovation India Pvt Ltd in Chennai

Duration: 01/2019– Till Now

Designations: IT Technician

Company: Precision Techserve, in Chennai

Duration: 12/2015 – 12/2018

Designations: System Engineer

Company: CARE IT SOLUTION, in Chennai

Duration: 07/2014– 11/2015

Designations: System Administrator

Roles & responsibilities:

Administration of work and ticket queues in our call tracking system

Customer service and expectation management with clients

Configure computers and install various applications and programs.

Capturing OS image without Vulnerability with the help of reports from VAPT Tools like(nessus).

Provided support to end users relating to software applications and operating system issues.

Creating Domain accounts and Mail ID’s for New Joiners

Handle day to day technical activities on desktop support, Patch Update and antivirus updates.

Resolve issues related to virus isolation and removal, storage and hardware configuration problems.

Extended user support by means of remote access tools like CCM Remote Viewer and LMI.

IT Support 24/7

Managing patch updates and Software installation via SCCM.

VPN installation and configuration.

Provide Share path access to the respective users.

Interpersonal Skills:

Exceptional organizational and time management skills.

Capable of interfacing with peers as well as upper level management.

Able to work continuously for long hours including while performing active work.

Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.

Creating and managing Security groups

Education Qualification:

B.E ECE - Sri Muthukumaran Institute of Technology 2010-2013 - 6.2% / 10

DCE - Panimalar Polytechnic College. 2007-2010 - 87.6.0%

S.S.L.C - St Mary’s Matriculation Hr Sec School 2006 - 54.0%

Technical Qualification:

HARDWARE AND NETWORKING.

DCA

Completed MCSA course from RJP Chennai.

Skills Set:

Good analytical abilities

Confident, Patient and polite

Adaptive to environment

Personal Details:

Father name : M Dandapani

Date of Birtth : 05-07-1990

Nationality : Indian

Current location : Chennai

Marital Status : Single

Languages : Tamil, English

Permanent address: No.10/17, Flat No.4, Ethiraj Nagar, West Mambalam,

Current Location : Chennai

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge

Date: Yours Sincerely

Place:

NIRRANJANPRASAD D

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