Customer Service Representative

Shirley Wiley © 602-***-**** Wileysj@****@*****.***

Skills: SalesForce, Sterling, Microsoft Word, Acer, Internet Explorer, Dual Monitor (3), Knowledge,Powerpoint, Outlook, Multi-line IBM Phone Systems, Soft Phone, Axion, IEB-Nice, Data Entry,Inbound/Outbound Calls, Base 24 System, Fax/Emails, Excel Spreadsheet, Proctor Tester Experience, Staging Homes, Nurses Convention Experience, Initiate contact with Healthcare Providers, and experience with scheduling charts, Verification, notes, and medical terminology, Packing Medical Documents, and encryption for security purposes. Quality Assurance. Experience with Verizon Credit applications, Workflow Manager (WFM's)/Emails, notepad, timeque, verification, Idial, call transfers, interactive voice response, and interconnect, and production warehouse work. Data collection, marketing and opinionated survey research, interviewing techniques from a vital link between the consumer regarding products and services, use scientific methodology techniques to collect reliable data, use verbatim techniques to gather accurate information from the respondents,

Experience:

July 15, 2019 - Present

Westgroup Research

Telephone Interviewer/Data Scientist

4926 E. McDowell e Suite #106 - Phoenix, Arizona 85008

Steve/Brent - 602-***-****

●Data collection, marketing and opinionated survey research.

●Interview respondents to gather reliable data, using verbatim techniques.

●Use vital link between the consumer regarding products and services.

● Use scientific methodology techniques to collect accurate information.

June 10, 2019 - June 14, 2019

Customer Service Representative - Hawaii Mainland Administrators - 1 week assignment

Adecco - 1600 W. Broadway Rd., Suite #350 - Tempe, Arizona 85282

Joshua Failla, Senior Recruiter

Phone: 602-***-****

●Provide inbound customer service for medical, dental, and pharmacy.

●Check providers and members status for updates, and co-payments.

●Provide information to members, and providers reference to refund and termination dates.

April 17, 2019 - April 19, 2019 Production Worker - Terumo M:: edical Corp. - Temporary assignment for 3 days Kelly Services . 10320 W. McDowell Rd., Arizona 85392, Suite #N144 Cindy Strafford, Talent Recruiter

Phone: 623-***-****

● Tape various size boxes together, place inserts in larger boxes

● Use large carts to stack boxes into designated areas

● Remove medical supplies from shelves, and stock and restock

● Sweep the floor after the end of shift.

January 10, 2019 - February 15, 2019 Credit Card Agent Solutions Staffing/IQOR - Tempe Assignment 13951 N. Scottsdale, Arizona 85254, Suite #213

Michael Neely - Recruiter Phone: 480-***-****

● Assist customers with credit card applications

● Completed Workflow Manager/Emails

● Document on notepad, timeque, verification, Idial, call transfers

● Experience with (IVR) Interactive Voice Response, and Interconect

August, 2018 - Present Interviewer/Customer Service Research Now/Survey Sampling International 4 025 E. Cotton Center Blvd.,, Suite #205 - Phoenix, Arizona 85040 Elizabeth or Norena Phone: 1-385-***-**** /602- -714-1137 www.surveysampling.com Email: www.surveysampling.com/application

● Ability to read, write and speak English fluently

● Ability to listen and comprehend respondent answers verbatim

● Type answers accurately and effectively into the Company’s survey software platform.

June 11, 2018 - June 29, 2018

Quality Assurance - Temporary assignment Aerotek - (Ciox Health) - Jeremy Watson 1860 N. 95th Lane, Suite #136 - Phoenix, Arizona 85037 Phone: 623-***-****/623-***-****

● Intake retrieval charts from Chart Finder Que

● Retrieve charts in case of fraud, risk, plan effectiveness

● Verify demographics such as patients subjectives, objectives, assessment and plan

● Determine how we reject, and save charts for passing QA.

● Assure that progress notes has everything listed

● Enter UTA/Time and Attendance by using chrome.

● Review and testing of Computer-Based Training of Hippa and Security Awareness.

December 13, 2017 - February 1, 2018 PT Appointment Scheduler/Customer Service - Percentage Based on Quota Erus Energy 21402 N. 7th Avenue, Phoenix, Arizona Don or Sherry Phone: 602-***-****

● Schedule appointments via engineer consultants providing home visits for qualified homeowners which allowed them to reduce their electricity bill permanently.

● Maintain positive experience with customers while providing homeowners Information in reference to a one year commitment on obtaining ownership of solar panels.

October 29, 2017 - October 29, 2017 Proctor Examiner - One day assignment only - Dawn Zimmerman *Adecco - 777 E. Missouri St. Suite #220, Phoenix, Arizona

Dawn Zimmerman, Janet Merit, and * Ed English Phone: 480-***-****,/*602-***-****

● Create an account with Pearson Vue which is a new testing provider.

● Create events, while assisting the identity of every candidate.

● Sign in and unlock every test, while proctoring the entire session. January 13, 2017 - November 25, 2017 Customer Care Representative - Seasonal position *Adecco - 1600 W. Broadway Road, Tempe, Arizona Phone: 480-***-****

● Transfer service inquiries and via gift cards to level II CSR.

● Answer inbound calls using cisco finesse phone system, computer notification, upsell, usb headset, playback devices and conduct searches.

● Provide customer confirmation number, via payments, and resolve various issues.

May 1, 2015 - November 30, 2015 Customer Service - Contract Assignment Hotfoot Recruiters aka Job Brokers - 741 N. Monterey Rd., Gilbert, Arizona 85233 - Charlie Bristol Phone: 480-***-****

● Market diverse groups of campaigns for customer notification.

● Provide electrical assistance and program information via outbound calls.

● Provide services for utility companies, practical and technical guidance for utility assistance, verify and exceed call handling goals while monitoring progress through a call disposition system.

January 2, 2015 - April 30, 2015 Customer Service Representative - Permanent position Affordable Healthcare/Obama Care - 18444 N. 25th Ave., Suite #220 - Phoenix, Arizona 85023 Phone: Dominick - Business closed

● Market diverse campaigns for healthcare customers, and time tracking.

● Determine qualifications services for low income families.

● Warm transfer calls to broker agents forwarded for insurance quotes, while providing feedback to customers, send emails, and verification number for security purposes.

March 1, 2014 - December 30, 2014 Customer Service Representative - Seasonal Assignment

Randstad - Tempe, Arizona 85282 Leslie Phone: 480-***-****

● Process phone orders, offer lines of credit.

● Monitored inventory, and processed credit line applications for increase, phone orders, payments, and follow-up on payment disputes via customers.

January 5, 2013 - December 30, 2013 On-call Courier for In-law/Full-time student On-line Independent Contracting for Jesse & Shelby Phone: 480-***-**** Business Inoperable at this time

● Distribute various medical supplies, phones, phone cases, and copier paper.

● Prepare and input payroll, and distribute flowers to a variety of business.

● Verified through dispatch upon receipt of delivery.

October 5, 2011 - December 30, 2012 Picker Scanner Integrity Staffing - 601 N. 75th Avenue, Phoenix, Arizona 85043 Phone: 523-***-**** Seasonal Assignment

● Scan various marketing items for warehouse and customer purposes.

● Places items on large carts to be shipped to customers.

April 1, 2010 - August 30, 2010 Document Prep Job Brokers/Federal Census Bureau - 1441 E. Southern Avenue - Tempe, Arizona 85282 Phone: 480-***-****

● Prep census applications, forward damage applications to Bureau of Investigations.

● Separate forms into batches, organize trays, and affix labels.

● Operate binding staple machine, and other official duties as assigned.

November 1, 1999 - September 25, 2008 Arizona Department of Economic Security/Family Assistance Administration 1824 E. McKinley, Phoenix, Arizona 85006 Donna Smith Phone: 602-***-****/602-***-****

● Determine client eligibility for nutrition, general, medical, cash assistance, and grant diversion.

● Intake, scan, and enter customers application into the system.

● Prepare and schedule appointments for interviews, conduct home visits for special needs clients.

● File cases, answer income and outgoing calls, review and archive historical case files, conduct fingerprints,

● Schedule and reschedule appointments.

June 1, 1994 - November 30, 1999 Administrative Secretary/Assistant Arizona Department of Corrections/ ACW/Special Services Bureau/Prison Operation 1645 W. Jefferson, Phoenix, Arizona 85008 Greg Lauchner, Doug Schuster/Sandra Walker (Executive Staff Assistant) Phone: 602-***-****

● Set up office, answer incoming calls, compile and type statistical data.

● Dictate and transcribe meeting minutes, prepare and type statistical data to produce reports, and send reports to designated prison officials via requesting reports.

● Prepare and input payroll, call handling input/output, open and distribute incoming mail, via email, maintain fax, and type purchase requisitions.

● Prepare and type travel arrangements, via investigators, prison officials, and executive staff, set in interrogation for investigative purposes involving inmate issues and resolutions, and conduct minor investigations.

● Schedule meetings, maintain evidence room, for security purposes, file inmate cases, travel to various prison complex for training, and handled in-state travel.

October 1, 1993 - December 20, 1993 Legal Case Manager State of Arizona /Victims Right Unit 1200 W. Washington/1545 W. Washington, Phoenix, Arizona 85007 Clerical Pool: Accepted a permanent position with the Department of Corrections

● Document minute entries for departmental purposes, assign case numbers for attorney purpose

● Workup case files for paralegal, file correspondence in alpha, numeric, and chronological order.

Education: Estrella Mountain Community College - 3000 N. Dysart Road, Avondale, Arizona 85391 - Phone: 623-***-****

References Elizabeth. Survey Sampling International 1-385-***-****/602-***-**** Dawn Zimmerman - Adecco - 602-***-**** Estrella Community College - 623-***-**** Charlie Bristol - Hotfoot Recruiters - 480-***-****/480-***-**** Cindy Strafford, Talent Recruiter - Kelly Services - 623-***-****

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