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Product Manager

Kent, WA
October 21, 2019

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Work History

Manoj Titus

Product Manager/Scrum Master

Address **** * ***** **, ****, Washington, 98031

Phone 206-***-****



Highly motivated individual with great organizational and communication skills looking to use over 4 years experience as Product Manager and Retail Associate in the Telecommunications Industry to drive results as Product Owner/Scrum Master. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs and increased profits by properly identifying consumer and product user needs. 2018-08 -


Junior Product Manager

T-Mobile US, Inc., Bothell, WA

Worked with Retail Frontline Systems Technology Team to develop software for Devices used by Mobile Experts (Retail Associates) to serve consumers faster and more efficiently Mapped process workflows for two development teams to improve their understanding Reduced transaction processing time by 87% saving company half a million dollars per year in labor costs with introduction of native bill payment application Increased sales and revenue opportunities by 150% while reducing customer wait time with integration of card payment functionality to Cash Bill Pay Kiosks Saved $1,000,000 per year in storage and printing costs by eliminating physical copies of customer information using Camera Scanner technology to capture and verify identification information

2019-08 -


Scrum Master

T-Mobile US, Inc., Bothell, WA

Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives

Worked closely with Product Owner to assess each team member's responsibilities and delegated tasks to balance each employee's workload Managed of 4 projects while maintaining adherence to budget, schedule and scope requirements

2015-07 -


Mobile Expert

T-Mobile US, Inc., Tukwila, WA



Delivered information store promotions, sales, and special events to customers to solve pain points and help with purchasing decisions

Top 20 Retail Mobile Expert in Pacific Northwest Market multiple times by upselling customers by carefully explaining benefits of products Winner's Circle Member: Recognition program for top 5% of Sales Associates in the United States & Puerto Rico

Metric champion of T-Mobile for Business to increase our business customer base. Failed to hit % to plan last 6 months of 2017. Promoted to Product Owner of sales metric in 2018. Implemented strategic blueprint to grow consumer base resulting in 110% plus to plan. Got store to top 100 nationally and top 10 in Pacific Northwest Market multiple months Co-champion of Base Transceiver Station (BTS) products metric. Implemented strategy and worked with colleagues closely to convert customer traffic at 3.7% on a goal of 2%. Nationally recognized for driving growth in metric. Nominated to participate in Career Advancement Program by retail leadership due to consistent excellence in salesmanship and effective communication skills 2013-06 -


Physical Therapy Aide

Auburn Sports Physical Therapy, Auburn, WA

Assisted therapists with clerical work answering 100 or more calls, sending emails, and faxing patient notes to doctors per week

Performed modalities such as electrical stimulation, ultrasounds, and laser therapy to improve patient movement and functions

Restocked supplies, cleaned common surfaces and replaced linens between appointments

Taught hundreds of patients and assisted physical therapists to help patients manage pain via customized exercises, stretching and manual therapy techniques 2018-03 -


MBA: Finance

Ashford University - San Diego, CA

2010-08 -


Bachelor of Science: Biology

Washington State University - Pullman, WA

Deepak Pulusuganti, T-Mobile US, Inc.

Senior Product Manager, Product & Technology

(206) 753- 8259

Shane Daniel, T-Mobile US, Inc.

Senior Manager, Field Operations


Lynn Phan, T-Mobile US, Inc.

Retail Store Manager,

(206) 575- 2355

Joel Johnson, Auburn, Sports Physical Therapy

Physical Therapist, Owner


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