Engineer Customer Service

CURRICULUM VITAE

CRISEL SMITHA NORONHA

Email.ID: *************@*****.***

Ph No: +974-********

Currently in Qatar under Husband Sponsorship

QID No: 291********

Objective:

To work in a creative and challenging environment where I shall be a valuable team member, contributing quality ideas, with my skills, acumen, commitment and accountability towards my duties and responsibilities.

Experience Summary

1)A Banking professional with 5.3 years as a CLERK in Karnataka bank ltd .

Key skills

Excellent communication and customer service skills Competent with data management and record keeping tasks .

Thorough knowledge about the banking regulations, acts and guidelines.

Proficient with the nature, procedures and functioning of a banking system.

Superior multitasking skills with the ability to manage crisis situations

Key responsibilities handled

In Karnataka bank ltd as clerk,

Handle the transaction counter and process their transactions.

Respond to various customer queries and assisted customers for banking related queries over the counter and phone.

Informed the customers about various banking products and canvassed the deposits as well para banking products.

Draft letters/mails for customers for different reasons, such as facility promotion, account status update, payment reminder, warning for action against payment default etc.

Coordinate activities between customers & organization and different departments and personnel within the organization.

2)A professional with 1.5 year experience as A JUNIOR SYSTEM ENGINEER in Diya System Technologies and web hosting with technical expertise in the implementation and support functions.

Educational Qualification:

Year of Passing

Institute Name & Location

Qualification Code

Branch Code

University Code

Aggregate

2012

Shree Devi Institute Of Technology

Kenjar, Mangalore

B.E

ELECTRONICS AND COMMUNICATION

Visvesvaraya Technological

University

58%

2008

VishwaMangala P.U

College, Konaje

PUC(10+2)

PCMB

Karnataka Pre University Education Board

65.66%

2006

St Anna’s Girls High School, Mangalore

S.S.L.C

GENERAL

Karnataka Secondary Education Examination Board

81.12%

Technical Skills:

Packages

Operating Systems

MS Word,MS office, MS PowerPoint, MS-excel.

Windows 7 windows 8,Windows XP .

Personal Details:

Date of Birth

25 March, 1991

Nationality

Indian

Marital Status

Married

Sex

Female

Languages known

English, Hindi, Kannada, Konkani.

Declaration

I hereby declare that the information furnished above is true and correct to the best of my knowledge.

Place:

Date:

(CRISEL SMITHA NORONHA)

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