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System Administrator

Chennai, Tamil Nadu, India
October 16, 2019

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Harish Madathil

Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.

Personal Info


Door No 7/S2, Visu Lake View Apartments, No 12, Shanthipuram 2nd St, Thirumullaivoyal

Chennai, Tamil Nadu, 600062





Active Directory

Office 365



Backup and Restore




Operating systems

Group Policies

Windows Servers


Servers expertise

System upgrades

Technical support

Trustwave MailMarshal Email Filters


Malayalam, English, Tamil, Hindi and Telugu

Work History

2010-05 - Current

Team Lead

Lycatech Services Private Ltd, Chennai, Tamil Nadu

Office 365 deployment, migration and troubleshooting.

SysAid IT Helpdesk Tool - Working with Service and Incident Requests, Change management.

Implementing Group Policy.

Installation and troubleshoot Windows based operating systems, Software, Anti-Virus, FTP and File Servers.

Configuration of DNS, DHCP, and Active directory.

Performing backups and restore, Managing VMware Virtualization Environment.

PRTG Network Monitoring tool.

Audits of systems and software.

Applying operating system updates, patches.

Troubleshooting reported technical incidents.

Maintaining Anti-virus Server and Clients.

Creating and managing user accounts, groups and group policies in Active Directory.

Coordinating with UK and other branch offices and following with Service desk team to escalate and resolve the issue.

2007-08 - 2010-05

IT Support Engineer

Lycatel Business Outsourcing Solutions Private Ltd, Chennai

Voice logger administration, maintenance and Voice data backup.

Nortel Symposium administration, maintenance and data backup.

Analysing system logs and identifying potential issues with computer systems.

Creation of Email accounts and configuration of Email clients like MS Outlook and Outlook Express.

Performing routine audits of systems and software.

Applying operating system updates, patches, and configuration changes.

Installing and configuring new hardware and software.

Adding, removing, or updating user account information, resetting passwords, etc.

Attending desktop issues.

Documenting the configuration of the system.

Preparing and maintaining Inventory.


2004 - 2007

Bachelor of Engineering: Computer Science

Sri Venkateshwara College of Engineering And Technology - Thiruvallur

2002 - 2004

Diploma: Information Technology

Sri Balaji Polytechnic College - Chennai

2001 - 2002

Higher Secondary: Computer Science

Park Matriculation Higher Secondary School - Chennai

1999 - 2000


Sree Sankara Bala Vidyalaya - Chennai

Additional Information

Passport Number: Z4365419

Valid Till: 07-11-2027

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