Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.
Door No 7/S2, Visu Lake View Apartments, No 12, Shanthipuram 2nd St, Thirumullaivoyal
Chennai, Tamil Nadu, 600062
Backup and Restore
Trustwave MailMarshal Email Filters
Malayalam, English, Tamil, Hindi and Telugu
2010-05 - Current
Lycatech Services Private Ltd, Chennai, Tamil Nadu
Office 365 deployment, migration and troubleshooting.
SysAid IT Helpdesk Tool - Working with Service and Incident Requests, Change management.
Implementing Group Policy.
Installation and troubleshoot Windows based operating systems, Software, Anti-Virus, FTP and File Servers.
Configuration of DNS, DHCP, and Active directory.
Performing backups and restore, Managing VMware Virtualization Environment.
PRTG Network Monitoring tool.
Audits of systems and software.
Applying operating system updates, patches.
Troubleshooting reported technical incidents.
Maintaining Anti-virus Server and Clients.
Creating and managing user accounts, groups and group policies in Active Directory.
Coordinating with UK and other branch offices and following with Service desk team to escalate and resolve the issue.
2007-08 - 2010-05
IT Support Engineer
Lycatel Business Outsourcing Solutions Private Ltd, Chennai
Voice logger administration, maintenance and Voice data backup.
Nortel Symposium administration, maintenance and data backup.
Analysing system logs and identifying potential issues with computer systems.
Creation of Email accounts and configuration of Email clients like MS Outlook and Outlook Express.
Performing routine audits of systems and software.
Applying operating system updates, patches, and configuration changes.
Installing and configuring new hardware and software.
Adding, removing, or updating user account information, resetting passwords, etc.
Attending desktop issues.
Documenting the configuration of the system.
Preparing and maintaining Inventory.
2004 - 2007
Bachelor of Engineering: Computer Science
Sri Venkateshwara College of Engineering And Technology - Thiruvallur
2002 - 2004
Diploma: Information Technology
Sri Balaji Polytechnic College - Chennai
2001 - 2002
Higher Secondary: Computer Science
Park Matriculation Higher Secondary School - Chennai
1999 - 2000
Sree Sankara Bala Vidyalaya - Chennai
Passport Number: Z4365419
Valid Till: 07-11-2027