Objective

A dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success

Highlights of Qualification

Excellent communication with customers

Computer skills – Global Distribution System (GDS), Microsoft Office

Dependable and Reliable

Effective team player

Energetic and enthusiasm

Friendly

Work hard

Work Experience

Customers service representative at Journey Asia Inc. April 2007 – May 2019

Greeting customers and answering phone calls

Help customers book vacation packages including airfare, cruises, hotels and car rentals

Assist clients in canceling inbound and outbound flights

Sales Associate at CNE – Canadian National Exhibition August - September 2017

Greeting visitors

Explaining artworks from Bali-Indonesia

Cashier/cash transaction

Opening & closing the show

Warehouse Associate at Jems Coating Limited August – October 2016

E-coat, metal finishing industry that applied on conductive material such as, steel, aluminum, brass, die cast, stainless steel etc. Duties and responsibilities for:

Handling System

Loading & unloading the aluminum products

Guests Service at Grand Baliem Hotel Wamena January 2010 – October 2013

Welcomes guests by greeting them, in person or on the telephone and also answers the phone

Maintains a safe and clean reception area by complying with procedures, rules and regulations

Maintains security by following procedures; monitors the logbook; issues visitor badges.

Upgrades service and offers additional service packages or options.

Consistently improves customer satisfaction through expert resolution of conflict, issues and concerns.

Education

Graduated with Diploma of Hospitality & Travel Services Management

Humber College Institute of Technology & Advanced Learning September 2017 – June 2019

Certifications

CSP - Canadian Specialist Program

CSS - Customer Service Skills and SE - Service Excellence ( Training & Consulting Solution )

Manulife World ( learning the Basics of Travel )

Volunteer Experience

Bethel International Church in Toronto June – Augustus 2019

Work in Multimedia with the sound system

Cleaning in the room after church

Humber Orientation September 2018

• Greeting new students and guiding them around the campus

• Listening to new students’ questions and answering them

Humber College Open House November 2017

Pick up group of visitors and take them to their breakout session

Guide group of visitors and show them around the campus

Long Branch Baptist Church February 2017

To join to bring food banks such as banana, biscuit, rice mix meat, vegetable in Downtown Toronto

Give food to homeless people

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