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Desktop Support Engineer

Austin, TX
October 15, 2019

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IT Technical Support Engineer

**** *** ******* *****, ******, TX 78758

Ph: 737-***-**** Email:

Visa status: Green Card. Authorized to work in USA

Microsoft certified systems engineer MCSE ID# 1990788

MSc. in Mathematics. Novosibirsk State University (RF).


I am a fully experienced professional in the field of practical Information Technology with a focus on end user support, systems design and application deployment. I enjoy new challenges as I continue to evolve with changing technologies. My goal is to share my knowledge and to collaborate with the users of technology that I support.

I am looking for a role that can make best use of my past experience while at the same time challenging me with the introduction of new technologies.

Employment History

2018 – 2019 IT Support Engineer.

Desk Alerts LLC. 901 N Pitt St., STE 325, Alexandria VA 22314

Client-server application deployment in complex client environments

Evaluating custom customer requests for development and integration tasks

Provide technical support to application end users by email, phone, tracking system

Collaboration with the development and sales team

2006 – 2018 Field IT Systems Engineer.

Contractor/Self-employed supporting multiple IT deployments and end users.

Network resource implementation and optimization

Desktop Application Support

Hardware acquisition and installation

Software Implementation and configuration

Security systems integration

Backup operations and system maintenance

Remote support as needed

On Call Support

2005 – 2006 Desktop Applications Administrator.

Dirol Cadbury LTD,

Network Operations including production server design, roll out and maintenance

Remote support for field Sales Team including Remote Desktop support

Communication solutions and support for remote employees

Systems analysis and enhancements on current Information Systems

In house support for 70 Office Users and 20 Remote users

Hardware and Software research and development

2000 – 2005 IT Administrator


Responsible for maintenance on all computer equipment (40 clients, 4 servers)

Hardware Upgrades

Software Upgrades

PC Imaging and Network Deployment

Technical Skills and specific experience

Microsoft Server Deployment and maintenance: Windows Server 2008, 2012, 2016.

Microsoft Client support (remote and local): Windows XP, 7, 10.

Active Directory design and implementation. PC Imaging and Deployment.

Custom Application Configuration.

Enterprise Encryption Management.


Agile, Scrum.

Ticketing systems - Zendesk, JIRA, Redmine

Customer Relations experience - Troubleshooting/Help Desk/Tier I/II/ III

Remote Desktop Support - RDP/Citrix/TeamViewer/GoToMeeting

Network Security and Backup Operations

Mobile Communications Support

Network Configuration, Maintenance

Physical and logical routing and switching

Cat 5/5e/6 and Fiber Optic Installation

User Support and Training:

Microsoft Products including Office Suite

Strong Communication and Analysis skills

Team Oriented

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