IT Technical Support Engineer
**** *** ******* *****, ******, TX 78758
Ph: 737-***-**** Email: email@example.com
Visa status: Green Card. Authorized to work in USA
Microsoft certified systems engineer MCSE ID# 1990788
MSc. in Mathematics. Novosibirsk State University (RF).
I am a fully experienced professional in the field of practical Information Technology with a focus on end user support, systems design and application deployment. I enjoy new challenges as I continue to evolve with changing technologies. My goal is to share my knowledge and to collaborate with the users of technology that I support.
I am looking for a role that can make best use of my past experience while at the same time challenging me with the introduction of new technologies.
2018 – 2019 IT Support Engineer.
Desk Alerts LLC. 901 N Pitt St., STE 325, Alexandria VA 22314 https://www.alert-software.com
Client-server application deployment in complex client environments
Evaluating custom customer requests for development and integration tasks
Provide technical support to application end users by email, phone, tracking system
Collaboration with the development and sales team
2006 – 2018 Field IT Systems Engineer.
Contractor/Self-employed supporting multiple IT deployments and end users.
Network resource implementation and optimization
Desktop Application Support
Hardware acquisition and installation
Software Implementation and configuration
Security systems integration
Backup operations and system maintenance
Remote support as needed
On Call Support
2005 – 2006 Desktop Applications Administrator.
Dirol Cadbury LTD,
Network Operations including production server design, roll out and maintenance
Remote support for field Sales Team including Remote Desktop support
Communication solutions and support for remote employees
Systems analysis and enhancements on current Information Systems
In house support for 70 Office Users and 20 Remote users
Hardware and Software research and development
2000 – 2005 IT Administrator
Zapsib JASO LTD
Responsible for maintenance on all computer equipment (40 clients, 4 servers)
PC Imaging and Network Deployment
Technical Skills and specific experience
Microsoft Server Deployment and maintenance: Windows Server 2008, 2012, 2016.
Microsoft Client support (remote and local): Windows XP, 7, 10.
Active Directory design and implementation. PC Imaging and Deployment.
Custom Application Configuration.
Enterprise Encryption Management.
GIT, IIS, SQL.
Ticketing systems - Zendesk, JIRA, Redmine
Customer Relations experience - Troubleshooting/Help Desk/Tier I/II/ III
Remote Desktop Support - RDP/Citrix/TeamViewer/GoToMeeting
Network Security and Backup Operations
Mobile Communications Support
Network Configuration, Maintenance
Physical and logical routing and switching
Cat 5/5e/6 and Fiber Optic Installation
User Support and Training:
Microsoft Products including Office Suite
Strong Communication and Analysis skills