Technical Computer Skills:
Data Center Virtualization (VCP6-DCV)
Microsoft Technology Associate (MTA)
System center configuration Manager (SCCM)
SQL Server 2008, 2014
MS Dynamics GP
Use of a helpdesk ticketing system
Computer hardware and software skills
Experience with Windows, Active Directory and Exchange, Networking, IP Addressing, IP routing and switching
Customer Service Skills
Great work attitude, eager to help end users
3D TECHNOLOGY Dec 2018-until now
Position : IT Support Engineer (TENNESSE, GEORGIA, TEXAS, LAS VEGAS, FLORIDA,NEW YORK,etc…. )
Maintain information system data and supporting documentation for Design and Configuration Engineering deliverables
Assist in design, configuration, technical review, and implementation of layer 2 and layer 3 devices in large customer enterprise network
Create router and switch designs and configurations linking numerous computing platforms, operating systems, and network topologies across widely dispersed geographical areas for classified and unclassified intranet based upon approved architecture and design.
Develop, edit and execute PowerShell scripts
Ensure that the site network is reliable, and that performance exceeds contracted service levels.
Provide helpdesk support for network issues.
Respond to software problem calls on site or over the phone for users. Reinstalls program or replaces files that are causing errors. Calls software vendor or accesses on line technical support to obtain software update. Also responds to network log on house calls. Investigates appropriate areas of potential problem and determines resolution.
Evaluate connectivity issues, equipment, and software.
Respond to staff requests for service and determine nature of support needed.
Assist with system upgrades and ensuring that they are up to date
Set up equipment for new users.
Install, test, and monitor servers, firewalls, and new software.
Support network and storage configuration, data center operations and infrastructure hardware/software (i.e. Microsoft server platforms, System Center, etc.).
CHARTER COMMUCATIONS LLC. (SPECTRUM)
Position: Direct Sales Reps
Fev 2017 -December 2018
Acquire new and upgrade current subscribers by conducting door-to-door canvas, appointment or referral solicitation in assigned territory.
Systematically review assigned territory to ensure dwelling units are contacted on a prescribed, periodic basis.
Prepare and execute subscriber sales applications and arrange for installation date.
Upgrade and improve sales presentation and knowledge of products, services and rates.
Attend sales meetings as required. - Maintain required record keeping and reporting of all sales and service activities.
Contact subscribers and follow-up on installations.
Walt Disney World Parks & Resorts
Position: Food & Beverage Customer Service July 2015 to Fev 2017
Consistently provide friendly guest service and heartfelt hospitality.
Demonstrates integrity and honesty while interacting with guest, team members and managers
Responsible for providing support and assistance to the Servers
Delivering food orders from the kitchen to the guest table and serving food items to guests
Greeted customers and provide excellent customer service
Pleasantly and courteously interacted with customers
Prepare all orders within the required time frame
Assemble food orders while maintaining appropriate portion control
Handle currency and credit transactions quickly and accurately
Follow food safety procedures according to company policies and healthy and sanitation regulations
Report to each shift on time, ready to work
Perform all position responsibilities accurately and in a timely manner.
VALENCIA COLLEGE & UNIVERSITY OF MAINES AT AGUSTA (UMA)
(WEST CAMPUS-ORLANDO FL) 2016-2019
Network Computer Engineering / Cyber Security
ORGANIZATION OF AMERICAN STATES (OAS) & INTER-AMERICAN DEVELOPMENT BANK (IDB)
Specialist in Procurement Public Oct 2012-Dec 2012
INSTITUT UNIVERSITAIRE QUISQUEYA-AMERIQUE(INUQUA) 2004 -2009
LYCEE JEAN JACQUES DESSALINES
Bacc I & II (High School Diploma) 1997-2004
Lateshia Martin Ed.D.
Manager of Student Services
West Campus Valencia College