Customer Service Sales

James GUILLAUME

Phone :321-***-****

E-mail:****************@*****.***

Technical Computer Skills:

Data Center Virtualization (VCP6-DCV)

Microsoft Technology Associate (MTA)

Database Management

System center configuration Manager (SCCM)

SQL Server 2008, 2014

MS Dynamics GP

Helpdesk Support

Use of a helpdesk ticketing system

Phone system

Computer hardware and software skills

Experience with Windows, Active Directory and Exchange, Networking, IP Addressing, IP routing and switching

Customer Service Skills

Sales Support

Great work attitude, eager to help end users

WorkHistory

3D TECHNOLOGY Dec 2018-until now

Position : IT Support Engineer (TENNESSE, GEORGIA, TEXAS, LAS VEGAS, FLORIDA,NEW YORK,etc…. )

Maintain information system data and supporting documentation for Design and Configuration Engineering deliverables

Assist in design, configuration, technical review, and implementation of layer 2 and layer 3 devices in large customer enterprise network

Create router and switch designs and configurations linking numerous computing platforms, operating systems, and network topologies across widely dispersed geographical areas for classified and unclassified intranet based upon approved architecture and design.

Develop, edit and execute PowerShell scripts

Ensure that the site network is reliable, and that performance exceeds contracted service levels.

Provide helpdesk support for network issues.

Respond to software problem calls on site or over the phone for users. Reinstalls program or replaces files that are causing errors. Calls software vendor or accesses on line technical support to obtain software update. Also responds to network log on house calls. Investigates appropriate areas of potential problem and determines resolution.

Evaluate connectivity issues, equipment, and software.

Respond to staff requests for service and determine nature of support needed.

Assist with system upgrades and ensuring that they are up to date

Set up equipment for new users.

Install, test, and monitor servers, firewalls, and new software.

Support network and storage configuration, data center operations and infrastructure hardware/software (i.e. Microsoft server platforms, System Center, etc.).

CHARTER COMMUCATIONS LLC. (SPECTRUM)

Position: Direct Sales Reps

Fev 2017 -December 2018

ESSENTIAL DUTIES

Acquire new and upgrade current subscribers by conducting door-to-door canvas, appointment or referral solicitation in assigned territory.

Systematically review assigned territory to ensure dwelling units are contacted on a prescribed, periodic basis.

Prepare and execute subscriber sales applications and arrange for installation date.

Upgrade and improve sales presentation and knowledge of products, services and rates.

Attend sales meetings as required. - Maintain required record keeping and reporting of all sales and service activities.

Contact subscribers and follow-up on installations.

Walt Disney World Parks & Resorts

Position: Food & Beverage Customer Service July 2015 to Fev 2017

ESSENTIAL DUTIES

Consistently provide friendly guest service and heartfelt hospitality.

Demonstrates integrity and honesty while interacting with guest, team members and managers

Responsible for providing support and assistance to the Servers

Delivering food orders from the kitchen to the guest table and serving food items to guests

Greeted customers and provide excellent customer service

Pleasantly and courteously interacted with customers

Prepare all orders within the required time frame

Assemble food orders while maintaining appropriate portion control

Handle currency and credit transactions quickly and accurately

Follow food safety procedures according to company policies and healthy and sanitation regulations

Report to each shift on time, ready to work

Perform all position responsibilities accurately and in a timely manner.

Education

VALENCIA COLLEGE & UNIVERSITY OF MAINES AT AGUSTA (UMA)

(WEST CAMPUS-ORLANDO FL) 2016-2019

Network Computer Engineering / Cyber Security

ORGANIZATION OF AMERICAN STATES (OAS) & INTER-AMERICAN DEVELOPMENT BANK (IDB)

Specialist in Procurement Public Oct 2012-Dec 2012

INSTITUT UNIVERSITAIRE QUISQUEYA-AMERIQUE(INUQUA) 2004 -2009

Business Management

LYCEE JEAN JACQUES DESSALINES

Bacc I & II (High School Diploma) 1997-2004

References:

Lateshia Martin Ed.D.

Manager of Student Services

West Campus Valencia College

Phone: 407-***-****

Email: *********@***************.***

Contact this candidate