Engineer Software

BENTLEY KANG

*** *** **** ****** ***. *, Brooklyn, NY 11214

Cell: 917-***-**** *************@*****.*** linkedin.com/in/bentleykang

PROFESSIONAL SUMMARY

An analytic, versatility, and dependable IT support technician, context oriented software tester and certified RPA / IPA software engineer. Creative, and critical thinker who identifies problems and address quickly and accurately. Exceptional telephone and email etiquette. Strong attention to details, able to self-educate, and quality focused. A generalist, learn fast to new technologies, perform in wide variety of tasks. Fluent in English and Korean.

TECHNOLOGY AND TESTING PROFICIENCIES

Defect life cycle, including Defect Management

Scripting & Documentation

Automation with Selenium, UiPath, and Blue Prism

Knowledge of object-oriented programming, including the creation of projects in Python.

Basic knowledge of C++, C#, Java, Visual Basic, HTML, CSS, and JavaScript

Projects, Ideas, and practices github.com/bboingee

Use of queries on MYSQL server

Knowledge of software testing life cycle

Creating test plans

Jira

Risk-based testing

Installation, upgrade and troubleshooting of computers, workstations, servers, and network printers

Testing strategies and coverages

Creating requirement documents

Proficient with Microsoft Office (2003,2010,2013,2016)

Troubleshooting and management of Microsoft Windows XP, 7, 8, 8.1, 10

RPA DEVELOPER EXPERIENCE

Worked on multiple insurance process at MetLife Insurance Company, transitioned manual process into automated process by creating process using Blue Prism software. Involved in numerous meetings with stake holder to identify issues and final products that we can provide. Created process and object associated with the applications used in MetLife and ensure that programs run accordingly following the business rules and provide support.

IT TECHNICAL SUPPORT EXPERIENCE

Worked with customers to identify problems and advise the solution remotely and locally. Installed, maintained, and, updated operating systems and software. Set up and troubleshot network printers. Assigned IP address and configured outlook's server and address book. Installed and maintained network attached storage (NAS).

TESTING EXPERIENCE

A Graduate of the Software Testing Training Course at Per Scholas Inc, that included an eight-day project and training on Rapid Software Testing. Worked in small team project using python and created software requirements specification and test case documentation. Created formal bug reports using Bugzilla and Jira. Localized Korean online games to English. Tested for bugs, crashes, and translation. Filed report according to company’s bug report guideline.

Bentley Kang 917-***-**** *************@*****.*** Page 2

PROFESSIONAL EXPERIENCE

Mansfield Dry Cleaners 09-2018 – 09-2019

Production Manager

Planning and organizing production schedules

Determining quality control standards

Ensure all industry standards and regulations

Provide excellent customer service

Cognizant 09-2017 – 09-2018

RPA/IPA Configurator – MetLife Insurance Company

Automating manual process on MetLife Insurance company

Created RPA documents (PDD, SDD, OID…)

Created blue prism process and objects for the automation process

Assisted and directed UAT phase.

Bug repair and product support while enhancing other processes

Self-Employed 01/2017 – 08/2017

Consultant & Technician

Consulted client over the phone, email, and on site. (transition to newer system, installation, maintenance)

Provided training to clients, and IT support on-site and remotely.

Installed network, security cameras, and network-attached storage(NAS).

Scanwell Freight Express Inc, Elmont, NY 01/2015 – 05/2016

IT Help Technician

Provided on-site and remote IT support to multiple departments

Maintained clients’ computers on-site and remotely

Maintained and secured company’s servers and software

Handled tickets that were unsolvable by colleagues

Accessed data risk and implemented a plan to create an incremental backup system.

Performed queries on Microsoft SQL server. Updated SQL server and performed maintenance.

Isonic Online Corp, South Korea 06/2013 – 03/2014

Localization Assistance

Worked on a game called ELORD

Created comprehensive tutorial for users

Moderated company’s gaming forum

Performed quality assurance testing

Generated test report and report to developers

Logged and categorized software defects

EDUCATION & CERTIFICATION

New York College of Technology BS – Computer Science

Currently Attending. Expected graduation 2021

Per Scholas Inc Software Testing Training 07/2016

Graduated with Excellence Award

Cognizant & Per Scholas Inc Automation Engineer Training 04/2017

Blue Prism Certified Developer Blue Prism 07/2019

https://www.youracclaim.com/earner/earned/badge/585ab7ba-2437-4293-86ab-eec91ba0ab37

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