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Engineer Security

Richmond, CA
October 15, 2019

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Jeffrey S. Serota, CISSP

*** ******* *** ********, ** 94801 415-***-****


Obtain a position that will utilize my current security, technology and technical liaison qualifications, and at the same time challenge me to grow into the future within the business, security and high technology field.

Technical Qualifications:


MCSE+I, Novell, A+, Net+, Inet+, CISSP

Operating Systems

Windows, Citrix, Terminal Server, Cluster Server, Unix/Linux, Novell, Macintosh, ESX, and Hyper-V

Hardware Knowledge

Ethernet and Token Ring Networks, Hubs/Switches/Routers,

Server/Desktop/Laptop, Sound, Video Cards, Modems, and Memory Upgrades,

HP, Compaq, Dell, Unisys, Whitebox

Application and Application Security Software

MS Office, Outlook, StorageCraft, SQL, Visio, Veeam, ARCserve, SalesForce, Corporate Antivirus, HP Openview, SMS, Confluence, Jira, Ghost, Crystal Reports, Kaseya, N-Able, Jamf Capser, Enterprise Vault, ZenDesk, Kayako, AutoTask, AppAssure, Imperva SecureSphere, Incapsula Cloud Web Application Firewalls, Akamai, Splunk, Tenable IO/Nessus

Work Experience:


Senior Information Security Engineer 02/19-Current

-Work closely with internal clients to ensure compliance with security and privacy policies for web exposed assets as they on board, manage, and plan future services

-Develop WAF policies and procedures to protect portfolio of over 5000 URL

-Develop reporting for security trends on WAF protected sites and applications

-Serve as SME to development and production teams to specify, enhance, and tune console, API, and SIEM for security rules, threat vulnerability, and management enhancements

-Coordinate with product development teams on correcting matters uncovered by code reviews

-Be primary SME for multiple WAF environments

-Perform security assessments of web applications and planned deployments, and identify security incidents for investigation

Imperva Incapsula 11/15-11/18

Senior Technical Account Manager (Team Lead)

-Work closely with a small group of designated enterprise clients to deliver high touch managed security services to on board, manage, and plan service adoption proactively to support PCI compliance

-Develop reporting for clients on security trends as part of weekly meeting agenda

-Maintain client feedback and data via SalesForce

-Coordinate with support to provide in depth client topology, service, application, and system knowledge

-Work with sales teams to during presales, POC, and postsales processes to facilitate customer satisfaction, ensure retension, and bolster organic growth.

-Serve as clients’ evangelist to development and product management teams to specify, enhance, and tune console, API, and SIEM, both current and via feature requests for security rules, threat vulnerability, and management enhancements

-Be primary resource for build and delivery of product training for TAM, Pre-Sales Engineers, and clients

-Perform pre-sales assessments of web applications and planned deployments, and investigate specific security events for prevention, mitigation, and best practices to policies and compliance

-Collaborate with SOC and Security Research teams on client specific events and attacks, developing custom rules and signatures as needed.

Senior Support Engineer – Cloud WAF

-Initiate Tier II US Support Desk with collaboration to global desk located in Israel

-Provide support to presales, professional services, and implementation engineers including DNS, CDN, caching, security (WAF/ACL), and SSL technologies including integration with F5, AWS, Azure, and Google Cloud for Load Balancing, API, and multiple layer topology

-Manage Knowledge Base, Blogs, and Root Cause Analysis in ZenDesk for support teams and product management, including documentation of process, procedures, and deployment methods

-Contribute to the triage, testing, and revision of new features and enhancements

-Collaborate with SOC and Security Research teams to determine protection status for new CVE and vulnerabilities

Miles Consulting/Pay Per Cloud/Synoptek 10/10-11/15

Enterprise Architect (Professional Services Engineer)

-Design, deploy, and maintain Kaseya and Solarwinds N-Able environments to support 175 clients with over 13,000 endpoints, including automation scripts, patching, data protection, and antivirus and malware

-Formulate, document, and implement deployment, management, and patching procedures for OS, application, AV/malware and approved utilities

-Install, migrate and support Exchange/Lync, SQL, and Windows Server, on-premise, cloud, and hybrid

-Install, migrate and support VMWare and Hyper-V hosts, cores, and environments

-Install, configure, and optimize Cisco, SonicWall, Meraki, and Brocade wired and wireless networks

-Provide 2nd and 3rd tier break/fix, implementation, and planning support to a team of professional and hosting services engineers

-Collaborate with SMB and Enterprise business owners, and their internal teams, to evaluate security needs and develop a migration and deployment plan with appropriate dashboards and reporting

-Perform sales engineer duties from findings and recommendations, through solutions architecture, and proposal delivery

ACS-HCS/Insight Global 03/10-10/10

Technical Consultant – McKesson Paragon Implementation

-Design, deploy, and maintain desktop images for 4 new environments utilizing Citrix, SMS/SCCM, and Swimage/DDT with team of four technicians.

-Manage stand-up of 5 new client suites, including construction, telecom, and build out.

-Install, configure, and optimize Cisco wired and wireless network

-Coordinate 3 training sites, ensured 98% uptime, including redundant data connections

-Contribute to plan to confirm HIIPA security and privacy compliance was maintained for training, staging and production networks


California State University, Fullerton

Bachelor's Degree – Accounting/MIS May 1998

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