*** ******* **.

Pittsburgh, PA *****

Phone: 412-***-****

Email: adalg2@r.postjobfree.com

Alan Schreiner Jr

Highlights of Qualifications

Experience in hardware/software troubleshooting, installation, and upgrading

Experience in using and/or troubleshooting the following:

oWindows Server NT/2000/2003/2008/2012

oWindows 95/98/ME/NT/2000 Pro/XP Pro/Vista/7/10

oWindows 3.X, MS-DOS

oRSA SecurID 5.5, 6.1, 7

Have experience in the following platforms

oNovell

oUNIX

Experience in using the following applications

oMicrosoft Active Directory

oMicrosoft Exchange

oMicrosoft ISA Server

oMicrosoft SharePoint 2003/2007/2010/2013

oMicrosoft Office 97/2000/XP/2003/2007/2010/2016

oHyena (v6.0/7.0)

oInternet Explorer 5.5/6/7/8/9/10

oGoogle Chrome

oNorton Anti-Virus, Symantec Anti-virus Corporate Edition,

Symantec Mail Security for Exchange

Have experience with networking (cabling, hubs, switches, VPN, TCP/IP)

Have experience with IP phone systems (ShoreTel)

Experienced in a user support/help desk environment and very skilled in aiding and interacting with users to solve their problems efficiently and effectively

Work Experience

Jul 2011—Oct 2018

The Bank of New York Mellon

Pittsburgh, PA

Systems Engineer/SharePoint Administrator

Maintain/Support SharePoint Server 2007/2010/2013 environments.

Lead migration efforts from SharePoint 2003 to 2007 and participated in 2010 and 2013 migrations.

Developed “Out of the Box” solutions for user’s SharePoint sites

Deploying, configuring, and managing new site collections and associated sub-sites.

Tier 3 Support

Jun 2008—Jul 2011

The Bank of New York Mellon

Pittsburgh, PA

Information Security Administrator

Team Lead of 15 – 20 employees

Tier 2 Support

Perform security maintenance for systems/applications by creating user accounts/security groups and administering access to resources to the platform listed above

Maintain user request documentation

Perform reconcilement tasks related to user access

Document and maintain help tickets within Remedy

Oct 2007—Nov 2007

Taggart Global, LLC.

Pittsburgh, PA

Network Administrator

In charge of IT for all West Virginia offices (Beckley, Princeton, Nitro)

Provided support to all West Virginia employees in the offices and in the field (Windows XP network, Dell desktops running Windows XP with Office XP & 2003 and AutoCAD 2004)

Network and Internet security (Symantec Antivirus Corporate Edition, Symantec Mail Security for Exchange, and Microsoft ISA Server)

Performed PC and notebook maintenance (Dell Optiplex, Dimension, Precision desktops and Latitude, Inspiron, Precision notebooks with Windows XP Professional)

Performed server maintenance (Dell PowerEdge servers with Windows Server 2003)

Performed data backup and restoration of files

IP phone system administrator (ShoreTel)

Nov 2003—Sep 2007

Taggart Global, LLC.

Pittsburgh, PA

IT Specialist

Provided support to all employees in the offices and in the field (Windows XP network, Dell desktops running Windows XP with Office XP & 2003 and AutoCAD 2004)

Configure and distribute new PCs for users

Perform account maintenance as needed through Microsoft Active Directory

Create and organize users and mailboxes in Microsoft Active Directory and Microsoft Exchange

Feb 2003—Sep 2003

International Academy of Design and Technology

Pittsburgh, PA

Tutor

Assisted students with study habits

Tutored multiple programming languages

Tutored TCP/IP and Windows 2000 server concepts

Configuration and maintenance on student laptops

Education

Apr 2002—Sep 2003

International Academy of Design and Technology

Pittsburgh, PA

Associate Degree in Specialized Business in Computer Information Management

o3.96 GPA

oGreat Attendance

oBoth Networking and Programming theories and concepts with practical hands on applications

Sep 1997—Jun 2001

John A. Brashear High School

Pittsburgh, PA

Academic Diploma and Scholars Diploma

3.25 GPA

Achieved Computer Science Certificate

National Honor Society

References

Available upon request.

Contact this candidate