Customer Service Data

Dao Zhou

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Education:

University of California, Santa Cruz Graduation: June, 2019 BS, Technology & Information Management

Related courses:

Management of Technology, Business Strategy & Information, Intro to Programming; Data Structures, Intro to Database Management Systems, Linear Algebra, Ordinary Differential Equations.

Internship Experiences:

Data Analysis in Zshield Inc January, 2019 – June, 2019

· Convert sets of data of different formats into json using python

· Upload data to selected Elasticsearch indices

· Use Kibana to generate heatmaps, pie charts and metrics to visualize data

· Use different machine learning algorithms to train data sets and perform analysis. Academic Project Experiences:

Production Flow Planner September, 2017 – March, 2018

• Make up a scale-down company of ADT and apply business analysis on it

• Created the aggregate project plan

• Analyzed competitive strategy and supply chain strategy of our products

• Performed demand analysis, inventory analysis and financial modelling. Infrastructure Analyst January, 2018 – March, 2018

• Developed a customer service request system where clients and engineers can leave notes, and view status on the request

• Developed the project plan that enables project status tracking through Slack

• Drew system request, revised class diagrams and layers of software architecture. Skills & Interests:

Skills: Python, Elasticsearch, Microsoft Project, Microsoft Excel, basic C, java, SQL, html skills; Language Proficiency: English, Chinese; basic reading in Japanese Job Interests: Data analysis, Project Management

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